Smart sync - 'Online Only' vs 'Local' - file sizes the same?

[Springload L.]

We are a design agency and the way we use Dropbox for Business is we have an Admin account owning client folders which each containindividual project folders - all on MacOS using the desktop app. At the moment we have a central admin account, and to work on a project we log into the admin account in the browser and share each individual project folder with the team members working on each project which then sync to the local with the app. 

We are excited to use Smart Sync by having all our client folders shared to all of our team as 'Online Only' as default so we can use Dropbox in the same way we used our traditional physical file server. ie all client folders browsable by all team members and Smart Syncing files where needed without the need to manually share project folders each time. 

I have just enabled Smart Sync for our team. I want to have Team Folders shared by default as 'Online Only' to all our team members and for each of these team folders to be for a client. Inside these folders will be project folders as above. 

I tried a test with one client folder owned by admin containing 4 job folders by creating a Team Folder and moving those 4 project folders from our client folder to the new test Team folder 'Client Folder - Test'. After restarting I saw Smart Sync was enabled for my local machine. I saw that 'Client Folder - Test' Team folder was shared as 'Online Only' to my local and I got excited it was working! Unfortunately when I hit 'get info' to see how much space it took up now that folder was 1.24 gb , the same as when I changed the Smart Sync setting to 'Local'.

Surely when set to 'Online Only' the folder should be significantly smaller? Otherwise what is the point? Am I doing something wrong? 

Thanks in advance. 

[Springload L. · Accepted solution]

Ok, I think the app hijacks the get info dialog, as I just did another test and I noticed that when I swapped between 'online only' and 'local' my available space on my local decreased / increased, but the 'get info' dialog gave the same answer.

Dropbox you might want to update your help files to explain this.

[bn]

Hi Springload,

Great callout, we'll find a good place to put this in the documentation. I presume you are on OS X 10.11 or lower? There was actually a bug in the info panel's size calculation (that used logical rather than physical size) that was fixed in newer versions of mac OS (i.e. 10.12), but since this calculation is part of Finder (not Dropbox) we have limited ability to fix 10.11 and lower.

Cheers,

Ben

[emanuelfrbezerr]

I'm having the same doubt. The properties in finder have two values, size and disc size. The second one if far smaller than the size. For example, the size of my business dropbox is 180,85 GB but the disc size is just 96,6 MB.

Another strange thing is the storage (500 GB) information which says that I have 426 GB of free storage but have 197 GB of documents. Howw??

My version is Mac Sierra 10.12.1.

[Jane]

Hey emanuelfrbezerr, 

Thank you for getting in touch with us here!

Hmmm, what you are mentioning sounds interesting, we'd like to investigate this issue more. In order for us to be granted acess to your account, could you please write in to us and let me know a ticket ID on your reply, in order to look into this? 

Please note that if you could provide a screenshot of your storage on your device and the website, it would be a great assistance in identifying the case. 

Thank you for your cooperation, looking forward to hearing from you!

Kind regards, 

JaneA

[emanuelfrbezerr]

Hi Jane,

I've sent a request in the support right now. The ticket is #5635544.

Thanks in advance.

Sincerely,

[Jane]

Hey emanuelfrbezerr, 

Thank you for getting back in touch with me, your coopeartion is truly appreciated!

I can see my colleague has reached back out to you and requested more information. Can you please check your email inbox for their reply and let us know if you're unable to locate it? 

Hope this gets resolved soon!

Kind regards, 

JaneA

[Anis_]

We have the same problem, runnig macOS 10.12.4

Cloud file size still the same, its not showing that it's saving storage on Hard Disk

is it a bug?

[Mark]

You need to do whats been suggested already I'm afraid Anis and please log a ticket so it can be investigated.

[Anis_]

just did, waiting for reply...