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Space gone

Space gone

AlfredoScalari
New member | Level 2
Go to solution

Good morning.
Apologies, Google translate...
Between 2012 and 2014, using the "Refer a friend" bonus, I earned about 22GB.

One day, without warning, this space disappeared.
Can I know why?

Thank you

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @AlfredoScalari, thanks for posting on our Community and sorry to hear about this.

 

Space earned through referrals is permanent and does not expire.

 

Could you have a look at your account's plan tab and let me know if you see any sign of them and what exactly is reported in regards to your quota?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Walter
Dropbox Staff
Go to solution

Hey @AlfredoScalari, thanks for posting on our Community and sorry to hear about this.

 

Space earned through referrals is permanent and does not expire.

 

Could you have a look at your account's plan tab and let me know if you see any sign of them and what exactly is reported in regards to your quota?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

AlfredoScalari
New member | Level 2
Go to solution

Thanks for the quick and precise answer!
I apologize: I read wrong.
In fact, 2.4GB are missing... out of the total of 24!
Thanks to you, I was able to see that I really still have all the GB acquired with referrals, with invitations.

Thanks again!
AlfredDropbox Alfredo Scalari.JPG

Walter
Dropbox Staff
Go to solution

No biggie, Alfred -  I'm glad to see it's sorted now.

 

Take care and see you around the Community! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Walter Dropbox Staff
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    AlfredoScalari New member | Level 2
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