Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
I am a member using the free 2GB storage subscription. According to the files on my PC the files take up 1.1GB of space. According to the online subscription, the files take up 2.01GB of space. How is it that they differ and what is the solution? It is preventing me from accessing files for work.
Hey @BJGardner, thanks for the screenshots there!
Do you see any files or folders taking up space on your account's homepage or your backups page perhaps?
Let us know and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey @BJGardner, thanks for the screenshots there!
Do you see any files or folders taking up space on your account's homepage or your backups page perhaps?
Let us know and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Hi Walter
It was the back up settings taking up unnecessary space - thank you so much for your prompt assistance, much appreciated.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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