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Storage Space - Incorrect on Dropbox

Storage Space - Incorrect on Dropbox

BJGardner
New member | Level 2
Go to solution

I am a member using the free 2GB storage subscription. According to the files on my PC the files take up 1.1GB of space. According to the online subscription, the files take up 2.01GB of space. How is it that they differ and what is the solution? It is preventing me from accessing files for work. 

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @BJGardner, thanks for the screenshots there!

 

Do you see any files or folders taking up space on your account's homepage or your backups page perhaps?

 

Let us know and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

BJGardner
New member | Level 2
Go to solution

Screenshot 2023-01-31 132912 dropbox.pngScreenshot 2023-01-31 132958 dropbox plan.png

Walter
Dropbox Staff
Go to solution

Hey @BJGardner, thanks for the screenshots there!

 

Do you see any files or folders taking up space on your account's homepage or your backups page perhaps?

 

Let us know and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

BJGardner
New member | Level 2
Go to solution

Hi Walter

It was the back up settings taking up unnecessary space - thank you so much for your prompt assistance, much appreciated. 

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    BJGardner New member | Level 2
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    Walter Dropbox Staff
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