Storage Space

[paulflute]

Hi all..

I have a 13.5 gig storage on my account but I am suddenly unable to upload even to 2 gig..

I have an important work file that I can't even access..

I was a very very early dropbox adopter and earned all that storage by getting all my friends to downland and use..

maybe 20 years ago now..? took a while but I've always love dropbox and use it often and still regularly get others to upload it and use it for work.. though they long ago stopped giving me extra storage for that.. I suppose once you are successful you don't need to look after your loyal supporters anymore.. 

Today a colleague sent me a folder and I am just lead to a page that tells me I have not enough space..

I have 1.87 gig used.. While in the same screen it tells me that my account is 13.5 gig..

So I went to look for help only to find that as I don't pay them cash I cannot even email them..

phone numbers address everything is greyed out.. nasty..

and the chat bot doesn't work.. they never work but this one opens in a window half off the screen..

so my only option is to make a community post... very disappointing.. 

might be the end of a long relationship..     ;9(

thanks paul

[Mark]

Have you checked you've not set up backups? www.dropbox.com/backups ?

Also the error wording on adding shared folders is not clear. If it says you need 2gb it means you need 2gb MORE than you have. 

[paulflute]

Thanks Mark

I got an email from my colleague inviting me to share a folder.. 

but when I clicked the link it took me to the page in the first image saying that my account is out of storage

you can see form the dropdown that it also says that I have plenty..

second image shows my subscription.. any suggestions..

ta paul

 

 

[Nancy]

Hi Paul! I hope you’re doing well. 

The 2GB of space you see on your first screenshot is the default storage provided by Dropbox for Basic users. In order to see the actual space allocated to your Dropbox account, you’ll need to visit your Plan page (as shown on your second screenshot). So, it looks like you still have a total of 13.5GB on your account.

Can you please clarify what’s the size of the folder that your colleague invited you to?

[paulflute]

Hi Nancy. Thanks for your reply.

I don't know the size of the folder because his link just takes me to the page in the first image saying i need to buy more space..

I can copy the link in  here for you.? Maybe you can see from your side.? Should I do that in this thread.? 

Thanks paul

[Megan · Accepted solution]

Hi @paulflute, is it a shared folder, or a shared link? 

Provided it's a shared folder, you should be able to view it using your sharing tab. Can you calculate its size using these steps, and let me know more? 

[paulflute]

Hi Megan.. thanks for your links.. the problem is solved..

I was able to see the size there and the folder is 20 gig..

I will contact my colleague and ask him to remove the unnecessary..

I only need 4 small files for the work he needs from me..

Thanks everyone for your help..  ;9) paul

[Megan]

Always happy to help @paulflute.

If you need anything else, you know where to find me!