Storage full but not shared files neither backup...

[Ignacio79]

Hello!

I´m Ignacio from Spain. The thing is dropbox says it has no storage space but my personal files are less than 1 Gb and i don´t have any shared files and no backup...

Any ideas?

Thank you very much in advance.

[Liturgy-Office]

I'm having trouble with my account.  It says I'm full, but I see none of my files, there are no backups set up (I checked in https://www.dropbox.com/backup/all), and I have no files currently shared with me.  What can I do to get this working?  

[Megan · Accepted solution]

 Hi @Ignacio79 & @Liturgy-Office, happy Monday! 

Can you take a look at your account's plan page, and send me a screenshot to let me know too?

Also, can you try to delete any folders within the following link: https://www.dropbox.com/backups/PC?

If the issue remains, don't hesitate to let me know! 

[Liturgy-Office]

[Hannah]

Hey @Liturgy-Office, thanks for the screenshot.

Can we actually reach out to you via email, so we can look further into this?

[Ignacio79]

Hi Megan. 

Thank you very much for your help. I found those backups and now everything is working perfectly again.

(I couldn´t find them in the backup section)

Great job. 

Thanks again

[Megan]

Happy to see that everything is back on track @Ignacio79! 

If you need anything else, just give me a shout!

[dxuser8756]

I am having this issue and now completely unable to use dropbox.

there are zero files in my drop box, yet it says i am over my storage limit.

it took me ages to find out how to delete an old backup , but i did delete that eventually and it still says i have the same usage. i'm at a loss. 

also why doesn't dropbox have an email address for support??? #help

[dxuser8756]

I am having the same issue but there are zero backups

[dxuser8756]

Seriously - what kind of scam is this dropbox?