Storage Space
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Hello!
I´m Ignacio from Spain. The thing is dropbox says it has no storage space but my personal files are less than 1 Gb and i don´t have any shared files and no backup...
Any ideas?
Thank you very much in advance.
Hi @Ignacio79 & @Liturgy-Office, happy Monday!
Can you take a look at your account's plan page, and send me a screenshot to let me know too?
Also, can you try to delete any folders within the following link: https://www.dropbox.com/backups/PC?
If the issue remains, don't hesitate to let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I'm having trouble with my account. It says I'm full, but I see none of my files, there are no backups set up (I checked in https://www.dropbox.com/backup/all), and I have no files currently shared with me. What can I do to get this working?
Hi @Ignacio79 & @Liturgy-Office, happy Monday!
Can you take a look at your account's plan page, and send me a screenshot to let me know too?
Also, can you try to delete any folders within the following link: https://www.dropbox.com/backups/PC?
If the issue remains, don't hesitate to let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hey @Liturgy-Office, thanks for the screenshot.
Can we actually reach out to you via email, so we can look further into this?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Interested in Community Groups? Click here to join!
Hi Megan.
Thank you very much for your help. I found those backups and now everything is working perfectly again.
(I couldn´t find them in the backup section)
Great job.
Thanks again
Happy to see that everything is back on track @Ignacio79!
If you need anything else, just give me a shout!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I am having this issue and now completely unable to use dropbox.
there are zero files in my drop box, yet it says i am over my storage limit.
it took me ages to find out how to delete an old backup , but i did delete that eventually and it still says i have the same usage. i'm at a loss.
also why doesn't dropbox have an email address for support??? #help
I am having the same issue but there are zero backups
Seriously - what kind of scam is this dropbox?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!