Re: Storage full but there are no files.

staticfax · ‎01-31-2023

Deleted all files. says its full. checked all options and no files.

Emmet · ‎04-19-2023

We can confirm that with the most recent releases of Dropbox that these issues should be resolved. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.

You can find out deleted information on disabling and deleting backups below:

If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.

When you go to the Backups page and see no content, be sure to check the deleted section, too.

You can download the files from this location if you need to store them locally on your device.

To clear out the data from the deleted backup, follow these steps:

Navigate to dropbox.com/backup/all
Click on Show deleted backups
Select their backup and click on permanently delete

Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.

If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

View solution in original post

Walter · ‎02-01-2023

Hey @staticfax, thanks for posting on our Community!

Could you please have a look at your backups page and let us know if you see any files or folders taking up space there?

Also, what exactly is reported in your plan tab at the moment in regards to your quota?

Let me know what you find and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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staticfax · ‎02-01-2023

there was a back up, I've deleted that. not something I ever set up.

Jay · ‎02-01-2023

Hi @staticfax, after deleting the backup, does this mean that you have freed up your quota on your account, or do you require further assistance?

Jay
Community Moderator @ Dropbox
dropbox.com/support

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staticfax · ‎02-01-2023

that was all of it

Kathi Harti · ‎02-16-2023

I have the same problem. But deleting the backups and stopping Dropbox from doing further backups didn't help. It still says, it was full. Any further suggestions?

Help is much appreciated!

Walter · ‎02-16-2023

Hey @Kathi Harti, sorry to hear about this.

Can you please clarify what exactly is reported under your plan tab in regards to your quota?

Also, do you see any files or folders still taking up space on your homepage or the backups page?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Kathi Harti · ‎03-01-2023

Hey Walter,

thanks for your reply!

It says: "2 GB von 2 GB belegt", meaning, 2GB out of 2GB are used. It further reads that these 2GB are full with "normal files" not "shared files".

I cannot get to the homepage by the link you gave. I only get to a menu where I am asked to upgrade to a "Dropbox Plus" abonnement or any other abonnement with more storage.

On the backup page, there is nothing listed because no backups are activated.

Best regards!

Walter · ‎03-01-2023

Can you send me a screenshot of the page you're getting stuck @Kathi Harti?

There should be a way to close this message, that's why I'm asking.

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Kathi Harti · ‎03-05-2023

Dear Walter,

today I was able to access the homepage of my dropbox account again. Unfortunately I still cannot use it (because it still says, it was full).

Here are screenshots of my plantab...

...my homepage...

...and my backup page.

I hope, this is of any help.

Best regards!