Storage says almost full, but it is not

[gontika]

Hello,

I ' m new here but i will need your help.

This is my storage that i can see thru this link https://www.dropbox.com/account/plan 🤔

But this is not real because i deleted all my files and i uninstalled the desktop app.

I have only one empty shared file.

Can anyone help pls?

Regards

Anastasia

[Здравко]

Hi @gontika,

When you did you Dropbox application install, did you let Dropbox Backup on? 🤔🙂 If so, that's where the pointed content comes from.

I hope you haven't let Dropbox Smart Sync too. If so, once you have uninstalled your application, some of backup content can get inaccessible. Navigate to your backup content here.

Be more careful Anastasia. 😉

[gontika]

Sorry but I never let Dropbox Backup or Smart Sync on. The problem is still there 😫

[Walter]

Hey @gontika, sorry to jump in, but can you have a look at your account's homepage and let us know if you see any content there?

[gontika]

Hello @Walter ,

I can see this but it is empty 

Thanks

[Megan]

Hi @gontika, happy Monday! 

Can you check your Backup page, and let me know what you'll find there? 

[gontika]

Hello @Megan 

Regards 

Anastasia

[Walter]

Hey @gontika, could you also let us know if there's any folder listed in this page?

Let us know if there's nothing there so that we can reach out via email to look further into this matter internally. 

[gontika]

Hi @Walter 

Only this folder and it is empty 

https://prnt.sc/-b9KdRlSMD2b

Thanks

[Walter]

In that case, can we reach out via email to have a further look internally @gontika?