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Storage says almost full, but it is not

Storage says almost full, but it is not

gontika
Explorer | Level 4

Hello,

 

I ' m new here but i will need your help.

This is my storage that i can see thru this link https://www.dropbox.com/account/plan 🤔

 

Screenshot_1.jpg

But this is not real because i deleted all my files and i uninstalled the desktop app.

I have only one empty shared file.

 

Can anyone help pls?

Regards

Anastasia

1 Accepted Solution

Accepted Solutions

Re: Storage says almost full, but it is not

Walter
Dropboxer

Sure thing Anastasia - you've got :envelope: 

 

At your convenience, please have a look at your email's inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

15 Replies 15

Re: Storage says almost full, but it is not

Здравко
Super Collaborator | Level 20

Hi @gontika,

When you did you Dropbox application install, did you let Dropbox Backup on? 🤔🙂 If so, that's where the pointed content comes from.

I hope you haven't let Dropbox Smart Sync too. If so, once you have uninstalled your application, some of backup content can get inaccessible. Navigate to your backup content here.

Be more careful Anastasia. 😉

Re: Storage says almost full, but it is not

gontika
Explorer | Level 4

Sorry but I never let Dropbox Backup or Smart Sync on. The problem is still there 😫

Re: Storage says almost full, but it is not

Walter
Dropboxer

Hey @gontika, sorry to jump in, but can you have a look at your account's homepage and let us know if you see any content there?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Storage says almost full, but it is not

gontika
Explorer | Level 4

Hello @Walter ,

 

I can see this but it is empty 

 

empty.jpg

 

Screenshot_2.jpg

 

Thanks

Re: Storage says almost full, but it is not

Megan
Dropboxer

Hi @gontika, happy Monday! 

 

Can you check your Backup page, and let me know what you'll find there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Storage says almost full, but it is not

gontika
Explorer | Level 4

Hello @Megan 

 

Dropbox Backup.jpg

 

Regards 

Anastasia

Re: Storage says almost full, but it is not

Walter
Dropboxer

Hey @gontika, could you also let us know if there's any folder listed in this page?

 

Let us know if there's nothing there so that we can reach out via email to look further into this matter internally. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Storage says almost full, but it is not

gontika
Explorer | Level 4

Hi @Walter 

 

Only this folder and it is empty 

https://prnt.sc/-b9KdRlSMD2b

αρχείο λήψης.png

Thanks

 

 

Re: Storage says almost full, but it is not

Walter
Dropboxer

In that case, can we reach out via email to have a further look internally @gontika?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Здравко Super Collaborator | Level 20
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    mom4larsens New member | Level 2
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    Walter Dropboxer
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    MartiS Explorer | Level 4
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