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Storage says almost full, but it is not

Storage says almost full, but it is not

gontika
Explorer | Level 4
Go to solution

Hello,

 

I ' m new here but i will need your help.

This is my storage that i can see thru this link https://www.dropbox.com/account/plan 🤔

 

Screenshot_1.jpg

But this is not real because i deleted all my files and i uninstalled the desktop app.

I have only one empty shared file.

 

Can anyone help pls?

Regards

Anastasia

15 Replies 15

gontika
Explorer | Level 4
Go to solution

"In that case, can we reach out via email to have a further look internally?"

 

Ofc @Walter , any help from you it would be acceptable 😊

 

Thanks

Anastasia

Walter
Dropbox Staff
Go to solution

Sure thing Anastasia - you've got :envelope: 

 

At your convenience, please have a look at your email's inbox and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MartiS
Explorer | Level 4
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I m struggling with similar problem, Dropbox broke and keep showing it's full when it's not. I don't need 2 TB space. The amount i had it's enough for me, but only if it works. So far from 4,76gb it looks like he thinks I have 2gb. Could you please also advise me what to do?

Walter
Dropbox Staff
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Hey @MartiS, sorry to hear you're having issues with this.

 

Could you please let us know what exactly is reported in your account's plan tab?

 

Do you have any shared folders in your account perhaps?

 

Any additional information is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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mom4larsens
New member | Level 2
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I have the same issue where it tells me to upgrade because I am full, but I am not.  

I have nothing set to back up to drop box.  

I had a promotional 5 GB plan when I bought my computer.  That expired but I didn't need anything but the basic plan as you can see because I only have 1.01 GB of data and the basic plan is 2 GB.  

 

I have found nothing that can make my account be "okay" or reset to the plain basic account,. 

 

Screen Shot 2022-09-18 at 3.36.07 PM.png

Здравко
Legendary | Level 20
Go to solution

@mom4larsens wrote:

...  I only have 1.01 GB of data and the basic plan is 2 GB.  

...


Hi @mom4larsens,

Where did you decide from that you have 1.01GB? 🧐 As far as can be seen only the private content you have is 101.2GB!!! Much more than 2GB Basic plan' space, in spite available to you is 4.75GB space (take a look here, where additional space comes from). Together with all shared content in you account (679MB - according to you post), total space engaged rise up to 101.9GB. Take in mind that all shared files/folders get count to your engaged space both when you are sharing and you are receiving shared content. 🤷 It's not fair, I know.

Hope this clarifies matter.

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  • User avatar
    Здравко Legendary | Level 20
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    mom4larsens New member | Level 2
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    Walter Dropbox Staff
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    MartiS Explorer | Level 4
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