Storage space full

[LittleDan]

My account is telling me I have used 120% of my storage space but there's only 42mb taken up.  I have deleted files and looked at other comments regarding back ups and have removed any backups as well.  I am not sure why the account is still full.

[Walter]

Hi @LittleDan, sorry to hear about this.

Can you let us know what exactly is reported in your account's plan tab in regards to your quota?

Also, do you see any files or folders listed on this page or this one?

Let me know what you find and we'll take it from there. 

[boltonj]

I am only using about 2 GB of storage, but Dropbox shows I am using 5.9 GB of 6.8 GB of my storage.  I have no shared folders and I have permanently deleted the deleted files.

Where is the 3.9 GB of storage being used for?

[LittleDan]

I don't have a plan tab but the subscriptions section says DropBox Basic  - you have used 2.4GB of 2GB.

Regular files 2.4GB and Shared files 40.5GB

The backups page has nothing in it. 

The files section has a couple of get started with dropbox documents which are very small.  There's 3 files in there that total 42MB.  That's all that's there.

Thank you.

[Rich]

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@boltonj wrote:

I am only using about 2 GB of storage, but Dropbox shows I am using 5.9 GB of 6.8 GB of my storage.  I have no shared folders and I have permanently deleted the deleted files.

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Permanently deleting files doesn't matter because deleted files don't count against your usage. Check your Backups page.

[Nancy]

Hey @LittleDan! Thanks for the additional info. 

Do you mean that the shared content takes up 40.5MB perhaps?

Also, can you please share a screenshot showing the size of your files on this page?

Thanks.

[boltonj]

Dropbox Backup shows 0 bytes.

[Megan]

Hi @boltonj, welcome to our Community! 

Can you give me some additional info, in order to be able to understand your situation? Are you checking online, or your desktop app?

Keep me posted!

[boltonj]

I check both the online and my desktop app.

[Megan]

Hi @boltonj, what is the app's syncing status? Is it up to date?

Feel free to include some screenshots, in order for me to have visual.