Showing results for 
Show  only  | Search instead for 
Did you mean: 
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

They've stopped my syncing

They've stopped my syncing

New member | Level 2

Hi. I had an email from Dropbox saying this as I had more than 2GB storage in my free account (I recently stopped my subscription) so the account would not sync with anything anymore – and indeed it doesn't.


But.... I'm only using 10GB of the 16GB I've earned from referrals - and that's what shows when I log into the account – but still no sync works.

It's infuriating I can't contact support on a free account as this is their fault – has anybody come across this before? Could anybody suggest how I can contact Support and get them to fix this? 


Many thanks.

1 Reply 1

Super User II

Have you looked at to check thats not been activated and using space?


:penguin::penguin: - :penguin: - :penguin: - :penguin:

Heart Did this post help you? If so please mark it for some Kudos below. 

:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
What do Dropbox user levels mean?