cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Too many referral emails sent

Too many referral emails sent

DrGasse
Helpful | Level 6
Go to solution

Hi, when i try to invite a friend with a referral email i get a message saying that i sent too much referral email and to contact support.

I have gained only 2.5GB of space, so i am far from the 16GB max.

1 Accepted Solution

Accepted Solutions

DrGasse
Helpful | Level 6
Go to solution

For other people rading this, this problem occur when you get a "ban".

This is the response i got. They lift the ban so now is all working. Thanks!

 

Your links are temporarily or permanently “banned,” due to one of the following reasons:
- The link or request generated a large amount of traffic.
- The link or request exceeded our bandwidth or download limits.
- The link or request was flagged due to copyrighted content.
 
To prevent abuse, Dropbox accounts have the following limits:
- Basic accounts and accounts on a trial of Dropbox team: 20 GB of bandwidth and 100,000 downloads per day
- Plus, Family, and Professional accounts: 400GB and unlimited downloads per day
- Dropbox team Standard accounts: 1TB and unlimited downloads per day
- Dropbox team Advanced and Enterprise accounts: 4TB and unlimited downloads per day
 
To protect your security and privacy, we have very limited information about your file activity. This means we can’t provide information about why a particular link or file request was banned.
 
If one or more of your links were banned, it’s likely because of one of the following reasons:
- You shared a link with someone who then shared it with lots of other people (and who downloaded the file).
- You shared a link with someone who downloaded it lots of times.
- You requested files, and received a large number of uploads.
- You requested files, and someone uploaded the same file multiple times.
- You requested files, and the recipient forwarded that request to other users who all uploaded files.
 
Each upload and download—even if it’s made by the same person multiple times—counts toward your bandwidth limit. For example, if you have a 2 GB file and someone downloads it five times, that’s 10 GB of bandwidth.
 
If one or more of your links were banned due to copyrights, the DMCA limits what we can do. One option would be to create new links from a new Dropbox account. However, the same bandwidth limitations will apply.
 
- Note: Shared links and file requests are banned temporarily (1 day for the first time), and will be restored when the ban has expired. You should be able to use shared links and file requests afterwards.
 
Note: Dropbox doesn’t offer a way to buy additional bandwidth allowance for your account.

View solution in original post

7 Replies 7

Hannah
Dropbox Staff
Go to solution

Hey @DrGasse, sorry to see you're having this issue.

 

Are you having issues with other things in your account as well, like sharing links, etc.?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DrGasse
Helpful | Level 6
Go to solution

Hi, i cannot generate a share link.

If I try to copy a link to a file, i get this error message: "Unable to copy link. You do not have permission to link to this content".

If I try to share a link, i get this error message: "You have reached the limit of invitations you can send in one day. Please try again in 24 hours.".

I have never sent a link today, or in the past year or so.

(Error messages are translated from italian). 

Hannah
Dropbox Staff
Go to solution

I see, thanks for checking, @DrGasse.

 

Can we send you an email, so we can look further into this?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DrGasse
Helpful | Level 6
Go to solution

Yes, you can send me an email.

DrGasse
Helpful | Level 6
Go to solution

Hi, i'm waiting for the email. Thanks in advance.

Walter
Dropbox Staff
Go to solution

Hey @DrGasse -  sorry to jump in here, but I just followed up via email so we can have a further look internally.

 

Please have a look at your inbox and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

DrGasse
Helpful | Level 6
Go to solution

For other people rading this, this problem occur when you get a "ban".

This is the response i got. They lift the ban so now is all working. Thanks!

 

Your links are temporarily or permanently “banned,” due to one of the following reasons:
- The link or request generated a large amount of traffic.
- The link or request exceeded our bandwidth or download limits.
- The link or request was flagged due to copyrighted content.
 
To prevent abuse, Dropbox accounts have the following limits:
- Basic accounts and accounts on a trial of Dropbox team: 20 GB of bandwidth and 100,000 downloads per day
- Plus, Family, and Professional accounts: 400GB and unlimited downloads per day
- Dropbox team Standard accounts: 1TB and unlimited downloads per day
- Dropbox team Advanced and Enterprise accounts: 4TB and unlimited downloads per day
 
To protect your security and privacy, we have very limited information about your file activity. This means we can’t provide information about why a particular link or file request was banned.
 
If one or more of your links were banned, it’s likely because of one of the following reasons:
- You shared a link with someone who then shared it with lots of other people (and who downloaded the file).
- You shared a link with someone who downloaded it lots of times.
- You requested files, and received a large number of uploads.
- You requested files, and someone uploaded the same file multiple times.
- You requested files, and the recipient forwarded that request to other users who all uploaded files.
 
Each upload and download—even if it’s made by the same person multiple times—counts toward your bandwidth limit. For example, if you have a 2 GB file and someone downloads it five times, that’s 10 GB of bandwidth.
 
If one or more of your links were banned due to copyrights, the DMCA limits what we can do. One option would be to create new links from a new Dropbox account. However, the same bandwidth limitations will apply.
 
- Note: Shared links and file requests are banned temporarily (1 day for the first time), and will be restored when the ban has expired. You should be able to use shared links and file requests afterwards.
 
Note: Dropbox doesn’t offer a way to buy additional bandwidth allowance for your account.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    DrGasse Helpful | Level 6
  • User avatar
    Walter Dropbox Staff
  • User avatar
    Hannah Dropbox Staff
What do Dropbox user levels mean?