cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble using Dropbox on a new device

Trouble using Dropbox on a new device

jackanussbaum
New member | Level 2

Hi.  First time posting here.  My computer's defective hard drive was replaced with an SSD.  Now, when I log in, I'm told I can't access anything because I have exceeded 2GB of space.  My boss and my assistant are continuing to use Dropbox without any issues.  Has anyone encountered a similar situation?  If so, what was the solution?

 

Thanks in advance!

3 Replies 3

Hannah
Dropbox Staff

Hey @jackanussbaum, welcome to our Community.

 

Is it possible that you might have signed in to the wrong Dropbox account?

 

Can you compare the email address you used to sign in, to any other connected devices you might have, to see if it's the same one?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Jack Nussbaum
Explorer | Level 4

Hi Hannah, you are absolutely right.  I was in the wrong account.  All good now.  Thanks!

Hannah
Dropbox Staff

Happy to hear that all is well now, Jack!

 

If you need anything else, please let us know.

 

Have a great week ahead!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Jack Nussbaum Explorer | Level 4
What do Dropbox user levels mean?