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Using 0 GB of 2 GB space but DropBox says I'm out of space.

Using 0 GB of 2 GB space but DropBox says I'm out of space.

goblynn93
New member | Level 2

Dropbox.pngHaven't been able to use DropBox for months because of the issue in the title.

 

I have deleted EVERYTHING but I am still "out of room"

 

no shares, no backups, nothing.

5 Replies 5

Hannah
Dropbox Staff

Hey @goblynn93, thanks for bringing this to our attention.

 

Can you please go to the plan tab in your account settings and send us a screenshot of what you see there?

 

Also, how do you get to the page in the screenshot? Are you clicking on some kind of pop-up or banner in your account?

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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goblynn93
New member | Level 2

The screenshot I attached is what DropBox shows me every time I log in. I am not dumb enough to ever click on any banner ad anywhere on the internet. I will never ever click any ad ever.

 

I've attached the request Plan screenshot.

Dropbox2.png

 

Nancy
Dropbox Staff

Hi @goblynn93, I’m sorry to hear about the situation. 

 

As the next step, can you please clear your browser’s cache and let me know if that makes any difference? Do you see the same thing if you switch browsers or log in to your Dropbox account via an incognito window?

 

Besides that, I’d like to ask you if you’re having any trouble uploading new files, or when trying to take any other action on your Dropbox account.

 

Keep me posted!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Jalt
New member | Level 2

Im having the exact same issue... using 0 space but I am not able to view a shared folder. This is for work so it's a high priority for me. Can someone please help?Screenshot 2024-02-21 at 4.18.55 PM.png

Rich
Super User II

@Jalt wrote:

using 0 space but I am not able to view a shared folder.

If your account is empty and it's still telling you that you're unable to access a shared folder, then that folder is larger than the amount of space you have available in your account. You'll either need to upgrade your account for more space, or you can ask the owner of the folder to send you a view-only shared link instead.

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Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    Jalt New member | Level 2
  • User avatar
    Nancy Dropbox Staff
  • User avatar
    goblynn93 New member | Level 2
  • User avatar
    Hannah Dropbox Staff
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