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Where are the extra files that are making me going over the 2GB free limit?

Where are the extra files that are making me going over the 2GB free limit?

aureliozl3
Helpful | Level 6
Go to solution

I have a Windows 10 machine that is showing that I only have 1.3 GB in Dropbox under Windows Explorer. (I have the free version of Dropbox.)

 

And yet I'm receiving a warning that I've used over 2GB and need to upgrade.

 

I deleted and turned off my backup but the warning is still there.  I did restart Dropbox.

 

Where is the extra 1GB of files and how do I get rid of them?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @aureliozl3, thanks for bringing this to our attention.

 

Is it possible you have the backup still visible on your account?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @aureliozl3, thanks for bringing this to our attention.

 

Is it possible you have the backup still visible on your account?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

aureliozl3
Helpful | Level 6
Go to solution

Brilliant, @Jay , I thought I'd deleted that backup but it was still there.  Deleting it freed me from the problem.

 

Thanks much.

Aurelio

Jay
Dropbox Staff
Go to solution

No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    aureliozl3 Helpful | Level 6
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