Why am I getting out of space errors when I have plenty?

[spelunkr]

I got my dropbox account with Quicken. It has 7gb of storage space. I'm using less than 500mb. It says I'm full and need to purchase more.

Please help. 

[Rich · Accepted solution]

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@spelunkr wrote:

It has 7gb of storage space. I'm using less than 500mb. It says I'm full and need to purchase more.

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You like enabled the Backup feature. Check you Backups page.

[spelunkr]

You were absolutely correct. Thank you so much. I was literally pulling my hair out.

Now I will know a place to look.  Thanks for getting back to me so quickly.

[MCzar]

Hi,

We've created a shared folder with some colleagues from an external company, and they are getting the message that Dropbox storage is reaching maximum capacity and that they need to upgrade to a Dropbox business plan, but they are using our Dropbox and we already have a business plan and plenty of space.  Any suggestions? 

Thanks!

[Walter]

Hey @MCzar, thanks for joining the discussion.

Shared folders take up space on each account that's a member of the share, so I'd suggest that you share a link to the folder instead. 

If you'd need them to upload back to your account, you could open up a file request for them instead. 

I hope this helps!