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Why is my storage full?

Why is my storage full?

Daven1969
New member | Level 2
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Why do I get the message that my storage is full when it isn't?? I deleted 95% of my files and it still shows that it is full and won't let me use it. I've restarted and re-installed Dropbox, but still says it's full. How do I get past this? Thanks!

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Daven1969, thanks for bringing this to our attention.

 

How much quota are you using on your account according to this page?

 

Do you have any backups currently running on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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2 Replies 2

Jay
Dropbox Staff
Go to solution

Hi @Daven1969, thanks for bringing this to our attention.

 

How much quota are you using on your account according to this page?

 

Do you have any backups currently running on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Daven1969
New member | Level 2
Go to solution

I didn't realize that Dropbox was backing up multiple hard drives, so I was able to delete a bunch of files and free up some space, so crisis solved. Thanks for your quick reply!

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    Daven1969 New member | Level 2
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    Jay Dropbox Staff
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