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force to upgrade...

force to upgrade...

menaralf
Helpful | Level 6
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Something that I unfortunately can not understand!
My folder on the PC is occupied with only 49.1 MB. Dropbox claims that my folder is full and forces me to upgrade!
I find this is unfair, and I am very disappointed!

What can I do, if I don't want to upgrade????

1 Accepted Solution

Accepted Solutions

menaralf
Helpful | Level 6
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1. uninstall

2. Delete all directories with "Dropbox"

3. reinstall with a new email address.

At the moment it's ok!!!!

View solution in original post

13 Replies 13

Rich
Super User II
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@menaralf wrote:

My folder on the PC is occupied with only 49.1 MB. Dropbox claims that my folder is full and forces me to upgrade!?


Check your Backups page.

menaralf
Helpful | Level 6
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What do you mean with this??? Nothing is there! It's empty. 

Rich
Super User II
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@menaralf wrote:

What do you mean with this??? Nothing is there! It's empty. 


People that have this issue usually have files being backed up, which also takes space in their account. I was telling you to check your Backups page for any files you were unaware of.

 

What does your Plan page show for your usage? If possible, take a screenshot, being sure to mask any private information.

menaralf
Helpful | Level 6
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Clip_48.jpg

Hannah
Dropbox Staff
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Hey @menaralf, can you let us know where you saw that your Dropbox is full?

 

Did you get some kind of email, or a pop-up notification? A screenshot would also be helpful.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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menaralf
Helpful | Level 6
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I have uninstalled "Dropbox" from my PC! Should I install it again without upgrading?

Rich
Super User II
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@menaralf wrote:

I have uninstalled "Dropbox" from my PC! Should I install it again without upgrading?


With the space usage you've shown, there's no need to upgrade your account.

 

Where did you receive the message that you had to upgrade? Email, an app notification, the website, etc.?

menaralf
Helpful | Level 6
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App on PC.

menaralf
Helpful | Level 6
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One more time after reinstalling Dropbox!!!!Clip_5.jpg

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Top contributors to this post

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    menaralf Helpful | Level 6
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    Megan Dropbox Staff
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    Hannah Dropbox Staff
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