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possible duplicate or dual accounts by my customer/client, >one pwd

possible duplicate or dual accounts by my customer/client, >one pwd

ASA_bch
Explorer | Level 3

1. How can I find out if he has more than one account? Can two personals be merged?

 

2. Also says he is out of space at 2 Gb, --but there are only two Libre Office docs, one .jpg image and an empty folder that was named camera uploads.

 

I can log into his account from my computer, if I can fix this tonight.

 

TIA! Bruce Hinton

13 Replies 13

Walter
Dropbox Staff

Hey @ASA_bch, thanks for using Dropbox and welcome to the COmmunity!
 

When it comes to your first question, note that two personal Dropbox accounts cannot be merged at this time. 

 

As for your second concern, could you have a look at their account's plan tab and let us know what's reported there in regards to their quota?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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ASA_bch
Explorer | Level 3

1. Will look at the plan tab. If my log-in works I'll have that this evening.

 

If it is really nearly empty, I'll just re-do the backup list, (and exclude the almost 5Tb external he uses).

 

I have decided that he MOST likely doesn't have two, maybe just old log in records.

 

Thanks ,it is nice to get help in real time!!!

 

-Bruce

plan.PNG

 

 

ASA_bch
Explorer | Level 3

That looked like mine, but it is BBs

Hannah
Dropbox Staff

Hey @ASA_bch, it's strange that there's no 'Plan' tab in your screenshot.

 

It should be between the 'General' one and the 'Security' one.

 

Can you try from a different browser and let us know if you see the same thing or if the plan tab along with the account's usage appears?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ASA_bch
Explorer | Level 3

His account is      [Removed as per Community Guidelines]

ASA_bch
Explorer | Level 3

Note I have his account open in Edge as requested by Hannah, still no tab between 'General' and Security'.

 

Mark
Super User II

Have you looked at www.dropbox.com/backups ?


 


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ASA_bch
Explorer | Level 3

There is no space for backup I turned it off till we can be selective. There is no synch, Dropbox turned that off.

 

Says full but has one image, two Libre docs, and an empty folder.

 

Maybe we could close the account and create another??

 

Jay
Dropbox Staff

Hi @ASA_bch, could you confirm that the screenshot you posted was of the plan page directly? 

 

Could you post a larger screenshot of that page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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