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"Dropbox is full"

"Dropbox is full"

SpaceFull
Explorer | Level 3
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I'm logged into https://www.dropbox.com/ from  browser
It says "Dropbox is full"
1. Uninstall the Dropbox app
2. Missing files in "All Files"
3. Dropbox (Personal) space on my plan
630.4GB/2GB in use
Non-shared files (630.4 GB) Shared files (0 bytes) Unused space (0 bytes)
I don't know what the 630.4GB file is
4. I want to know how to delete 630.4GB of used files

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
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Do you mean that you enabled computer backup on your Dropbox account and it filled up your quota? 

 

Is the issue resolved now or would you like further help perhaps?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Nancy
Dropbox Staff
Go to solution

Hi @SpaceFull, I hope you’re doing great. 

 

Can you please send me a screenshot of what you see when visiting https://www.dropbox.com/home?

 

If there are any files saved on your Dropbox account, they should be showing on this page, along with their size. 

 

Let me know when you’ve got more updates!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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SpaceFull
Explorer | Level 3
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Thank you
Currently supported by Dropbox support
if you know anything i would like to share

Nancy
Dropbox Staff
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Glad to hear our support team is looking into this, @SpaceFull.

 

If you have a ticket number from your convo with them, feel free to send it over.

 

Thanks!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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SpaceFull
Explorer | Level 3
Go to solution

There was an answer from the support that "the second and subsequent devices will be saved to the basic plan of Dropbox".
I misunderstood that the number of units would be 0 by "disabling backup".
It is expected to be resolved by permanently deleting the deleted files.
I just needed to get the Dropbox Backup specs right.

Nancy
Dropbox Staff
Go to solution

Do you mean that you enabled computer backup on your Dropbox account and it filled up your quota? 

 

Is the issue resolved now or would you like further help perhaps?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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Top contributors to this post

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    Nancy Dropbox Staff
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    SpaceFull Explorer | Level 3
What do Dropbox user levels mean?
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