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referrals ineligible

referrals ineligible

pezimm
New member | Level 2
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My daughter is using my old Macbook. And although she is the only user and registered on my referral invite we both see "ineligible".

 

How can we change this?

 

Thanks a lot for your support!

Best,

Peter

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@pezimm wrote:

My daughter is using my old Macbook. And although she is the only user and registered on my referral invite we both see "ineligible".


In order for a referral to be eligible, Dropbox needs to be installed on a unique computer (one that never had Dropbox before). If this was your old computer and you had Dropbox on it before, it wouldn't be eligible for a referral with another user.

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2 Replies 2

Rich
Super User II
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@pezimm wrote:

My daughter is using my old Macbook. And although she is the only user and registered on my referral invite we both see "ineligible".


In order for a referral to be eligible, Dropbox needs to be installed on a unique computer (one that never had Dropbox before). If this was your old computer and you had Dropbox on it before, it wouldn't be eligible for a referral with another user.

pezimm
New member | Level 2
Go to solution

Hi Rich,

 

thanks for your answer! I can understand Dropbox rationale technically. Still this differs from terms and conditions for referrals. What is it a company should stick to? 

Especially for a company in which TRUST (we trust you with our data) is so important, a behavior reflecting communicated written conditions should be the most natural thing to do.

 

Best,

Peter

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    pezimm New member | Level 2
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    Rich Super User II
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