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Since April 10, I've been spending a LOT of time trying to upload photos and videos from my iPhone 7 [iOS 11.3 (15E216)] to my Mac [macOS High Sierra (Version 10.14.4)]. It used to do that no problem, but no more.
Sometimes I get only an error message, while other times, I get a message that makes me hopeful -- "Finding photos / Thus could take a while..." But it is followed up by another error message.
I've tried everything I can think of, including disabling then enabling imports, installing the newest version, etc. -- but I still get nothing but error messages. The two most common are:
1. "Camera upload error / Failed to import 210 of 210 photos."
2. "210 photos or videos from 2018.Phone.7 couldn't be imported. 0 photos and videos were imported."
Please help. Thank you!
hello Jane
I can't find an email with your Support Request in my inbox. The only mails i get from dropxox are the ones refering to this yctual formum discussion.
regards
christian
Hi @mrboss
Try checking http://dropbox.zendesk.com - if not, @Jane will get back to you during the week days!
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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I'm seeing this problem as well.
I am using an iPhone 8 running the latest iOS 11.3.1, OS X 10.13.4, Dropbox 47.4.74. It seems to uploade a few photos randomly and then fails with a x photos or videos from <phone name> couldn't be imported.
Hey @benjuang - may sound a bit obvious, but did you try disabling it and enabling it again?
We had some issues last week that could have turned off Camera Uploads by mistake (even if checked). Can you try it (or if you did / just quit Dropbox and open it again) to see if it resolves the issue?
I've passed this to our team regardless so they can check it further in the meantime.
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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I am also still having this problem since my original post to this thread. I'm now curring using dropbox version v48.4.58. I opened a ticket with Support as requested previously but they have not provided any resolution.
I got a solution that worked for me from Dropbox Support. Thought I'd share it here for those who might benefit:
The application "Image Capture" which apparently comes with Macs -- who knew? -- can act as a "middleman" in the process to transfer images to Dropbox.
Most of these steps don't have to be repeated on subsequent uses.
As I mentioned, I'm not thrilled with this "workaround," but I suppose it will do until Dropbox engineers get around to fixing what is obvious problems.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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