Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I just updated clean my mac ran it and now my Dropbox is resyncing ALL THE FILES. What went wrong? I don't want this to happen again.
Thank you.
Hi, that's Volodymyr from MacPaw, company that developed CleanMyMac app.
Thanks for contacting us on that, we've located what exactly causing that and fixed that. So with the upcoming update of the app this will be fixed.
Have a great day!
Regards,
Volodymyr
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
How can I prevent it from happening again. It really hogs the system for 24+ hours.
You're right. It's re-indexing. It did it again yesterday when I used Clean my Mac. How can I stop it from doing that every time I clean? Any ideas? I must have something set wrong.
Hey faustlaw,
Thank you for getting in touch with us in our Community channel!
Can you please make sure that you are running the latest stable version of the application and that you have not Symlinked other applications to point to the Dropbox folder?
If your mac OS keeps syncing/ re-indexing, please let me know here.
Kind regards,
JaneA
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
When Dropbox indexes your data, a local database of your files is created. Dropbox uses this database to keep track of what files are stored locally, what files need to sync, etc. If the cleaning apps remove this database during their drive cleanup, Dropbox will have to re-index your files.
@Rich wrote:When Dropbox indexes your data, a local database of your files is created. Dropbox uses this database to keep track of what files are stored locally, what files need to sync, etc. If the cleaning apps remove this database during their drive cleanup, Dropbox will have to re-index your files.
I'm having exactly the same problem with 40,000 files re-syncing every time. What is the Dropbox database file called so I can add it to the "Ignore List" i Clean My Mac?
Can we get an answer to this?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!