Dropbox not syncing certain files

[bauss]

For the past few days, dropbox has not synced a few specific files on my mac.

I get this when I check the status in menu bar

I've cleared cache, fixed permissions, and run check disk on my mac drive and no luck. Thoughts?

[clegs · Accepted solution]

Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder.  I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip.  The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur.  🙂 

[Chris_J]

Hello clegs

Thanks for sharing your experience.  I wanted to clarify a few things. when you dragged the folders/files into your Dropbox folder, it does not necessarily mean that's it is online or on Dropbox Server, we hope that it is because it's supposed to be uploaded automatically.  I just wanted to clarify when your PC asked if you want to replace the files duplicates, it just means that the files were physically there and were asking if you want to replace them. 
However, is it possible that this program that you use, put a 'lock' on these files?  Have you tried quitting (not just closing the application but making sure it's not running in the background) to see ifs not 'locking' the file/files?

I don't know if any issues is with the filenames or such, can you look at this Help Center Article to see if anything applies to you?  https://www.dropbox.com/help/syncing-uploads/stuck-syncing

[akshay2023]

Hi All,

There are certain files with a folder on my system that do not sync with Dropbox. Every day I run automation scripts and the files are updated on my computer. I have selected the whole folder to sync but some files do not sync at all. I have tried all the troubleshooting steps. Can someone please advise?

[Hannah]

Hey @akshay2023, thanks for bringing this to our attention.

Are you on a Mac or Windows computer?

Do the files contain any incompatible characters?

And what's the sync status and version of the Dropbox app, if you hover over your Dropbox icon?

[akshay2023]

These are the files that are modified everyday on my computer 

I want the same files to be synced on Dropbox as well but that doesn't happen

As you can only search_query 2023-07-29 has been sync with dropbox. I want all the other files (search_query 2023-07-28.. etc) to sync as well.

I am on a windows computer and I have given access to sync the entire folder on Dropbox

I hope I am clear in what I am asking for.

[akshay2023]

The sync status shows up to date. And the version is 179.4.4917. I am using a windows 11 laptop

[Walter]

Hey @akshay2023, sorry to jump in here, but could you clarify how you're editing those files exactly? I'm only asking since you mentioned something about automation scripts. 

Do those changes make it to our server, meaning are you able to see them reflected on your files on the website? 

[akshay2023]

Hey @Walter
I run automation scripts daily which updates those files. The changes only reflect on my computer and do not make it to the server i.e Dropbox online.

[Hannah]

Does syncing work otherwise, @akshay2023 ?

Meaning, if you drag and drop a test file to this particular folder, does it sync online?

[akshay2023]

Hey @Hannah,
 

I created a new file in this folder. And it did sync online.

Online Dropbox

Computer

I'm wondering why other files did not sync such as (search_query 2023-07-28)