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Re: Dropbox stuck at "Starting"

Dropbox stuck at "Starting"

samurai023
Helpful | Level 5
Go to solution

Date: 6/24/2018

OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday)

Dropbox version: v52.4.58

Dropbox account: Personal, 71% of 15.4GB used

 

Enough space on local drive.

 

Have tried "full" uninstall described here (https://help.dropbox.com/desktop-web/advanced-reinstall) several times. But it is still not working.

29 Replies 29

Walter
Dropbox Staff
Go to solution

Do you happen to have any symlinks on the affected machine @MaryGrummer? If so, could you try removing them?

As you know, the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware specifications of the computer running the app. Some customers can sync more files without issue. 

Moreover, as you also know, the best way to improve this is to use Selective Sync to reduce the file count of your Dropbox Folder - assuming that this issue is not caused by an antivirus, firewall or VPN/proxy setting to begin with. 

Keep me posted on your progress Mary! Oh, and happy new Year!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MontanaBob
New member | Level 2
Go to solution

@MaryGrummer  - I have the same issue.  Have you found any relief?

thx

Bob

Erik N.2
Helpful | Level 5
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My problems with lengthy, almost-never-ending, syncing appear to have been overcome after I have radically selected what to sync to my computers and what not. 

Mongrot
New member | Level 2
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I downgraded back to Pro (from Professional) and turned off the Smart Sync.  No more issues.

tinybop
Explorer | Level 4
Go to solution

I have the same issue after upgrading to Mojave 10.14.4 / Dropbox 69.4.102.

Endless "starting" state.

No firewall.

Neither by Business nor my Personal account is syncing. 

 

 

tinybop
Explorer | Level 4
Go to solution

p.s. My Dropbox log is complaining about a caches:

 

[0318/115651.043593:WARNING:dns_config_service_posix.cc(154)] dns_config has unhandled options!
[0318/134447.858161:WARNING:dns_config_service_posix.cc(154)] dns_config has unhandled options!
[0319/170242.641449:WARNING:dns_config_service_posix.cc(154)] dns_config has unhandled options!
[0319/174251.291730:WARNING:dns_config_service_posix.cc(154)] dns_config has unhandled options!
[0319/183029.766904:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0319/183034.116619:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0319/183034.116711:ERROR:disk_cache.cc(169)] Unable to create cache
[0319/183034.116774:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0320/083650.941137:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0320/083704.823474:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0320/083706.021465:ERROR:disk_cache.cc(169)] Unable to create cache
[0320/083706.021621:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0320/150726.718039:WARNING:dns_config_service_posix.cc(351)] Failed to read DnsConfig.
[0320/150739.016801:WARNING:dns_config_service_posix.cc(351)] Failed to read DnsConfig.
[0320/150741.105279:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0320/150745.872825:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0320/150748.580332:ERROR:disk_cache.cc(169)] Unable to create cache
[0320/150748.580562:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0320/161953.350471:WARNING:dns_config_service_posix.cc(351)] Failed to read DnsConfig.
[0320/162037.609980:WARNING:dns_config_service_posix.cc(351)] Failed to read DnsConfig.
[0320/162037.661896:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0320/162123.128419:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0320/170329.061667:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0326/093121.835006:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0326/093202.155877:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0326/093202.615137:ERROR:disk_cache.cc(169)] Unable to create cache
[0326/093202.615310:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0327/084205.668478:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0327/084253.196979:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0327/084254.303496:ERROR:disk_cache.cc(169)] Unable to create cache
[0327/084254.971789:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0327/140000.067681:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0327/140030.456424:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0327/140030.456520:ERROR:disk_cache.cc(169)] Unable to create cache
[0327/140030.456581:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0327/143702.157926:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0327/143734.063118:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0327/143735.212992:ERROR:disk_cache.cc(169)] Unable to create cache
[0327/143735.343128:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0327/150323.360530:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0327/150326.333855:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0327/150326.333926:ERROR:disk_cache.cc(169)] Unable to create cache
[0327/150326.333964:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0327/151746.733723:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0327/151752.603684:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0327/151752.603767:ERROR:disk_cache.cc(169)] Unable to create cache
[0327/151752.603850:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0327/160414.705680:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0327/160439.208413:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0327/160441.154703:ERROR:disk_cache.cc(169)] Unable to create cache
[0327/160441.155989:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2
[0327/164528.481359:WARNING:dns_config_service_posix.cc(174)] dns_config has unhandled options!
[0327/164531.522171:ERROR:cache_util.cc(134)] Unable to move cache folder GPUCache to old_GPUCache_000
[0327/164531.522245:ERROR:disk_cache.cc(169)] Unable to create cache
[0327/164531.522282:ERROR:shader_disk_cache.cc(600)] Shader Cache Creation failed: -2

Walter
Dropbox Staff
Go to solution

Did you check the other factors as well @tinybop


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Vladan76
Helpful | Level 5
Go to solution

I have the same problem. Dropbox keeps starting forever.

My sync folder is on E/Dropbox and program is stuck in "starting" for about 4 days.

Windows 10/64bit

Walter
Dropbox Staff
Go to solution

Sorry to hear about this @Vladan76.

If you've made sure that there's no antivirus, firewall or VPN/proxy setting that could be causing this, I'd suggest logging a ticket with our team so we can help further with all of our tools available. You can do so from the following page: 

https://www.dropbox.com/support

Make sure to provide the specifics surrounding your case so we can assist in the most timely manner possible. 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Vladan76
Helpful | Level 5
Go to solution

Hi, I did the following things and finally solved the problem:

1) Zipped one big folder with about 270.000 files that I don't need often and I deleted it (original folder) and uploaded the .zip file in Dropbox cloud / still left about 700.000 files in 190GB that I need often.

2) Uninstalled Dropbox with Revo uninstaller and removed all leftovers.

3) Renamed Dropbox folder to Dropbox-OLD, just to have a data backup.

4) I downloaded the offline installer of the latest stable version (72.4.136) and linked to partition for Dropbox (in my case E/Dropbox).

After several hours of syncing, I finally see "up to date" notification. Regards, Vladan.

 

This thread is closed due to inactivity. Please feel free to create a new topic here. 

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