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I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 files in all (@~ 7.6GB total).
The folder which has now ceased to sync has ~770 files in it - in ~180 folders (~325MB). I'm loathe to break it down into a different structure as the current one suits my business purpose. Also, to be frank, the quantities in this folder seem pretty darn low to be presenting a problem for a business-grade product.
Can you please advise the 'fix'?
Kind regards,
Bernard
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi I have the same problem
on my mac I can see in one folder 2,398 items mostly PDFs that use 3.65 GB
my iPad has 140 Gb free space
all software is updated
I can download each file at a time, but there are two many for manual doawnloading
I get the same error messages when I try to download the folder
can you help?
Thanks,
Paul
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi Lusil,
I ecountered the same problem as these users do. Can you share with me how did these problems solved?
Marvin
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi again,
I'm still having sync problems (albeit with the current iOS - 12.3.1). Despite constantly deleting and re-syncing folders, I am regulary confronted with sync warnings like these (2 example images attached - one showing an attempt too sync, the other a 'warning' error?).
In some instances I have spent hours re-openeing every folder before it will show the green sync tick - though inevitably, to only have the orange error flag reappear.
It is absurd that I have to incur the cost of so much data (and my time!) to only have the problem reoccur. I depend on being able to access my files when I am unable to get an internet connection, even when the cost of synchronising mass downloads is less important than just being able to access them.
Additionaly, I'm paying a subscription for a service that's not delivering even close to it promise i.e. 100 Folder and 10,000 files (you'll see my Properties images of the two folder examples I've shown demonstrating the file and folder quantity is well below these numbers).
Can you please advise a solution?
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi Lusil,
No change, the same folders remain with the orange error flag.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi Lusil,
I received your email and can confirm that the email address you have associated with my account is correct.
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