I have had to do a factory reset on my phone. I used HTC Backup to backup to Dropbox, I checked the backup was successful. When resetting my phone, it is no longer compatible with Dropbox - so I cannot restore my phone.
Play Store says Dropbox is installed 18.104.22.168. I have tried clearing data in Google Play Store as suggested but this does not resolve the issue. I have also cleared data from Dropbox. When I try to login to Dropbox, it says out of date, go to Play store for upto date version.
I have tried downloading aDropbox APK buy says "App not installed"
So how do I get my phone back?
I went on to HTC chat and have now managed to get it working by clearing out data from a few services. It has now updated.
Problem is now, my backup will not restore to my phone, it says no backup is available - although I can see it in Dropbox.
I went through HTC chat again and they cannot help me with the problem, I have done another factory reset but still doesnt see the backup.
Does anyone know how to access the files in Dropbox? And another way to restore from these files? Otherwise, all my data is lost.