Showing results for 
Search instead for 
Did you mean: 
Known issues updated. Learn more




I'm facing an issue uploading files to my account. Can you help me with that?

Level 2

You know this is really frustrating. I am trying to use my account. I opened a new folder to share files with my audio engineer. Then sat here for ten minutes while my file uploaded only to get a message saying my trial version has ended and I longer have access to dropbox services. I also got a dropdown asking me to to continue the process of signing up. This after having a lengthy conversation weeks ago with someone in support who supposedly took care of the problem. I would appreciate it very much if you'd have someone call at [number removed] and help me get this straightened out because I have deadlines that I have already made promises to keep. Thanks you Gary Thorsen

Tags (2)
1 Reply


Hi Gary, I removed your number for your own privacy.
Currently we provide phone support for team admins of Dropbox Business subscriptions. Could you confirm what plan you’re on by visiting the following page
Were you on a Dropbox Business team? If not, what kind of trial were you on? If you’re still in a team, you can see who the admin is by visiting this page.
Let me know what you find out!

Community Moderator @ Dropbox

Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Syncing and uploads

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I'm facing an issue uploading files to my account. Can you help me with that?
1 Reply
Solved! : See solution
Who's talking
Top contributors to this post