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I'm having trouble setting up my desktop app installation

Level 2

Hi, trying to install the dropbox installer app as i want to sync my folders, but it installs yet never seems to complete the install. is there a problem on dropbox thats known of? thanks

 

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Re: I'm having trouble setting up my desktop app installation

Dropboxer
Hey there (@corgi22), I’m wondering whether any application running in the background has been blocking Dropbox from performing as it should. 
 
If I were in your shoes, I’d start off by checking back whether an Antivirus/ Security application has been causing this behavior. You can also try re-installing the app using an Offline installer that should eliminate similar discrepancies (& you can reference the steps outlined below to get going with that, as this pertains to the device you’re using)
 
Spoiler
  • Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox".
  • Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
  • When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.  
Spoiler
  • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox". 
  • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action. 
  • Reinstall the Dropbox desktop application following these steps:
  • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
You may give my suggestion a go whenever you find some spare time & please do let me know how you get on with my advice on our discussion here!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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dropbox initiating problem

Level 2

Hi, I have acces to a shared account in dropbox, after installation I let the program synchronizing for like two days until I assume it finished, but now just says "initializing" and does not show anything, it doesn´t matter how much I let it there "initializing" I already let it for another two days and nothing. It doesn´t show any error message or anything like it, I already uninstalled it and installed again, and even entered like administrator and nothing changes PLEASE HELP!!

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Re: dropbox initiating problem

Dropboxer
Hey there (@Edfreak), thanks for taking the time to drop us a line on our Community! 
 
Please bear in mind that I’ve moved your post under this discussion, just so as to ping you to my first reply to the OP above. It's my understanding that our app isn't launching because something is preventing it from running as expected. Since I was unsure if you’re working on a pc or Mac, I believe that this post would be a great starting point, as you’ll be able to choose the option that best suits your needs.
 
If this persists for you, please let me know here & I’ll make sure to reach back out to you on my end. Thanks for taking the time to try my tips & I’ll be awaiting your next reply with the outcome!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
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I'm having trouble setting up my desktop app installation
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