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Level 4

OSX doesn't save screenshots to Dropbox anymore

Hey, 

I got a brand new MacbookPro and although I activated the Share screenshots via Dropbox option in the Import tab, screenshots are still saved under my Mac's Documents folder. 

Here's my config :

- Dropbox v26.4.24

- OSX 10.12.5 

Btw I tried uninstalling and reinstalling the app, didn't work either.
But I didn't remove the app settings (I'm not sure where they are located) and if it's relevant in this case. 

Any idea ? 

Thanks,

Vincent

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Dropboxer

Re: OSX doesn't save screenshots to Dropbox anymore

Hey @DreClark, I’m assuming that you’re referring back to the steps I included in the first page of this conversation, is that right? Have you had a chance to check back on the tips Rich has included as well? If so, can you let us know of the results? 
 
Also, can you let me know whether you’re facing this issue across devices or it is specific to one computer? Please include as much detail as possible, so as to try to recreate the behavior on my end. 
 
Thanks for posting us your inquiry on this discussion & I’ll be awaiting your next post! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: OSX doesn't save screenshots to Dropbox anymore

OK I found the problem.  Mojave has a new screenshot capability you get with SHIFT-COMMAND-5.  After typing SHIFT-COMMAND-5, select OPTIONS, then select "save to desktop" and then the Dropbox saving funtionality returned.

Bob

 

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19 Replies
Dropboxer

Re: OSX doesn't save screenshots to Dropbox anymore

Hey vinzlj

 
Welcome to the Dropbox Community, let’s see what we can do to resolve that!
 
As a first troubleshooting step, could you please make sure that you are running the latest stable version of the Dropbox desktop application on your MacBookPro and that there are no Symlinks interferring with Dropbox
 
Secondly, could you try disabling and re-enabling the Save screenshot to Dropbox” option once the upgrade is made? The steps are here: 
 
#1. Click on the Dropbox icon in the system tray at the top right of your screen (Mac or Linux).
#2. Click the Gear icon.
#3. Click Preferences.
#4. Click Import.
#5. Check "Save screenshots to your personal Dropbox".
 
If you still experience the same behavior, just let me know in your reply, so that I follow-up on that!
 
Warm regards, 
JaneA



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Level 4

Re: OSX doesn't save screenshots to Dropbox anymore

Hey JaneA, 

Thanks for your quick answer but it still doesn't work. 

I downloaded the latest stable version here : https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-27-4-22/m-p/223538#M3980

Then I checked if I had Symlinks in my Dropbox folder but it's not the case.

I also re-applied the correct user's rights on the Dropbox folder just in case. 

Then I tried disabling and enabling the feature again and nothing happens. Still going to ~/Documents... 

Hope you can fix this soon slightly smiling face

Regards, 

Vincent

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Super User II

Re: OSX doesn't save screenshots to Dropbox anymore

It sounds like you have something else overriding your screenshots. macOS would, by default, save screenshots to your desktop. Dropbox obviously saves them to your Dropbox folder. If they're going to Documents, then it's likely that you have another application that has control of the screenshot functionality (or you've changed the save location in macOS).
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Level 5

Re: OSX doesn't save screenshots to Dropbox anymore

I got the same issue. Also updated to the latest version. Dropbox did stop syncing, keeps indexing. and no screenshots anymore.

The strange thing is it counts for my iMac and MBP.

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Super User II

Re: OSX doesn't save screenshots to Dropbox anymore

If your Dropbox has stopped syncing and is only indexing, then it's likely a different issue from what is described here. Please start a new question specific to your issue. Thank you.
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Level 6

Re: OSX doesn't save screenshots to Dropbox anymore

so glad we can edit our replies!! here to change "snot" to "not!!" LoL 

I don't have this problem ...the thread showed up in my email. I'll check what I'm subscribed to . But just so'd Y'all know...my issue is that on no page of dropbox is there the ubiqutous "gear" icon. I cannot access selective sync ...I specifically do NOT want dropbox automatically syncing anything. Anyway ...good luck with your screenshots ...I'm not sure what you're tryint to do or if your talking about the same type of screen shots I'm thinking of (screen capture) I use SnapZ Pro ..I bought it with my first Mac in 2007 xoxo slightly smiling face 

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Level 2

Re: OSX doesn't save screenshots to Dropbox anymore

I am having this same problem but I am syncing. This happened after some automatic upgrade. Once I upgraded, it made me log in and set it up like I had never done it before. Now, screenshots are not moving to dropbox. I've reinstalled, rebooted, etc.

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Super User II

Re: OSX doesn't save screenshots to Dropbox anymore


WalterKemble wrote:

my issue is that on no page of dropbox is there the ubiqutous "gear" icon. I cannot access selective sync


You're looking in the wrong place. It's not on the Dropbox website. It's in the Dropbox application installed on your computer. Click the Dropbox icon that's in the system tray (Windows) or menu bar (Mac) and the gear will be found in the upper right corner of the window that appears.

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Level 6

Re: OSX doesn't save screenshots to Dropbox anymore

THANK YOU FOR MENTIONING what sytem tray is on a Mac. I wrote a post yesterday about the hours spent trying to find the illusive "gear icon"!! LoL ...got everything working tickey-boo 

cheers xoxo slightly smiling face 

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