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Since I got my new iPhone, files no longer syn with my windows computer and my iPhone app.

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Since I got my new iPhone, files no longer syn between my windows computer and my iPhone app. All the existing files on my Dropbox foler are gone on my Dropbox iPhone app. There are no files in my iPhone Dropbox app.

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Re: Since I got my new iPhone, files no longer syn with my windows computer and my iPhone app.

Dropboxer
Hey @Erick4, let's see what's happening together! 
 
If I had a shot in the dark, I'd guess that you may have accidentally linked either device to a different account. If it's not too much trouble for you, could you check whether both devices are linked on your Security tab?
 
From there, I'd appreciate if you could try the following steps to determine where the disconnect is located: 
 
  1. When you add a file on the Dropbox folder on your computer, does the file get a green check mark on it after syncing  Arrows Counter ClockWhite check mark ? If yes, if you then log into the website, is the file viewable there  ( desktop ▶️ 🕸️)?
  2. If you see the newly added file on the website, does this file then sync down to the Dropbox app on your iPhone  (🕸️ ▶️ iphone) ? 
  3. Then, try to repeat the steps uploading a file using the (+) button this time; is it reflected on our website shortly after? Does it also sync down to your pc/ Mac?
Please do let me know how you get on with these steps & we’ll take it from there. Happy Monday! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Since I got my new iPhone, files no longer syn with my windows computer and my iPhone app.
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