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I'm really confused, the premise of smart sync is to free up local storage. This is a screenshot of a folder which contains about 2GB of data. Am I doing something wrong?
https://www.dropbox.com/s/sjd34t39t0q7312/Screenshot%202017-02-18%2012.03.41.png?dl=0
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Jane
Community Moderator @ Dropbox
dropbox.com/support
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That's all from me! As usual, I'll be around in case you'd need me to clarify matters in more detail, so feel free to ping me & I'll do my best to check back with you.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Fowzie,
I have the same problem. Dropbox automatically started syncing files onto my new laptop (with a very small hard drive). It transfered 20Gb! I have turned off syncing with Selective Sync but there is still 20Gb on my c-drive. Even worse, I can't find any sub folders with more that a few Mb in them so there is nothing to delete.
Have you solved the probelm? Will Dropbox support help?
Thanks!
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Dropbox help does have the detail. Thanks!
https://help.dropbox.com/desktop-web/cache-folder
Sorry Fowzie for hijacking your thread.
Thanks Mark...I had a look at the link which Ginger_Anne supplied and found the cache location. I've deleted all of it and rebooted my laptop. Nothing has changed so will have to sit it out for a few days and see what happens.
Thanks ginger_anne too!!
I don't think smart sync is ready for a general roll out. I'm still having the space being used on my laptop and have followed the steps in the article anfew days ago. Not impressed really.
Hi Fowzie
Sorry to hear that. Would you mind reaching out to our support team on https://www.dropbox.com/support so they can troubleshoot it further?
Ed G
Community Manager @ Dropbox
https://dropbox.com/support
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Hi Ed, thanks...yes I've just requested some help. Hopefully we can get it sorted out.
Fowzie, did you ever get thi sproblem solved? I am experiencing the identical problem.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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