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I'm really confused, the premise of smart sync is to free up local storage. This is a screenshot of a folder which contains about 2GB of data. Am I doing something wrong?
https://www.dropbox.com/s/sjd34t39t0q7312/Screenshot%202017-02-18%2012.03.41.png?dl=0
The attached photo shows:
Thanks for trying.
Ross, as you mentioned a message was sent this morning for the explicit attention of Luke and the usual patronising and disconnected auto response has been sent back by a colleague called Melina. No attempt was made to understand what I had wrote or to clearly see that this needed to be passed on. This is why I don't contact support. See response below to ticket 5676210 for Dropbox Business support.
She went back to the very beginning to explain the difference between smart sync and selective sync 😞
Thanks Fowzie, now I have that ticket I'll take the case over and we'll see what you and I can do here to get this resolved.
I'll reach out to you on that ticket.
I'm also on 10.12.3 and still have the same issue. While I agree that there are 0 bytes actually on my harddrive, if the system thinks that the file is taking up space, the result is the same -- lack of space.
Ok, then I'll send you an email SteveA, lets get this fixed for you, we want to make sure you enjoy using the feature!
If it's useful to hear another example - I just was added to a new folder on my team that was set to cloud only - it still has the cloud only symbol but immediately finder was reporting that it took up around 30GB of space - too quick for 30GB to have been downloaded. This is also not a hard link vs symlink problem that is cosmetic. I just hard linked via terminal a 20GB file and the hard link says in finder that the "size" is 20GB. However, in the volume information, the free space did not decrease by 20GB since the hard link is simply a kind of "pointer" to the same sectors on disk. Dropbox is essentially doing whatever the hard drive version of "malloc" is, and then not actually putting any bytes there.
Ross -- I'm having some issues with smart sync as well as a business user. I have been trying for the better part of two months to get assistance on the issue with DB phone support. I have a ticket number. I was once told to restart my computer to resolve the issue -- and secondly told to reinstall as an admin. Both options have failed. I'm at dead end. Can you please provide me advanced assistance?
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