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Stuck on waiting to upload photos on iPhone

Level 2

Using Dropbox basic on iPhone 7
Will not upload any videos. It just says waiting but never actually starts the upload.

4 Replies

Re: Uploading

Level 2
Have you tried to reinstall your app?
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Re: Uploading

Dropboxer
Hey @Lucasjade, welcome to our community! 

Are you running the latest version of our mobile app, 94.2? Also, what version of iOS are you using on your iPhone? Currently, the latest
 supported version is
11.3.1

[Edit] Are you using our Camera Uploads feature? If so, and if you’re on a Dropbox basic account, you’ll need to use your computer to transfer the files to your account. 

If all the above is in check, take a look at your account’s storage space. If you’re running out of space, you may not be able to upload your video if it will put you over quota. 

Let me know. 

Have a great weekend smiling face with sunglasses
 



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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Re: Uploading

Level 2

So it's not actually much use if I'm working on an iPad.

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Re: Uploading

Dropboxer

Hey there (@Aml2), sorry to get back in touch with you with a slight delay. Are you still facing an issue uploading your videos? Please do let me know here & I’ll do my best to check back with you asap! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Stuck on waiting to upload photos on iPhone
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