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Re: Wrong time on files

Incorrect Timestamp shown to uploaded files

SusanR
Explorer | Level 4
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I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.

78 Replies 78

Frank_S
Dropbox Staff
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Hi @SusanR,

My name is Frank and I’m a member of the Dropbox specialist team. We'd love to investigate this further to figure out if this is an issue on our side, or with Office 365. 

To help us investigate this one further, can you open a ticket with our support team so we can look into this further? What would really help us to dig in to problems here would be to include screenshots of the following when opening the ticket: 

  1. The local timezone on your computer
  2. The timezone setting in use on your account (can be seen by logging in to our website and navigating to https://www.dropbox.com/account) 
  3. The name of a sample affected file, plus a screenshot of what modified time is appearing for that file on http://www.dropbox.com

This should help us to determine where the issue lies. Once you've created a ticket feel free to post the ticket number in this thread and I can follow up directly.

Thank you in advance (and thank you to @apraetor for the troubleshooting steps thus far)!

Frank

SusanR
Explorer | Level 4
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I tried that too. I edited an existing file to see if the time shows correctly and did this several times since the problem started occurring but the time still shows 7 hours off.

apraetor
Super User alumni
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@SusanR Ok, it sounds like your best bet is to use the steps Frank posted, and open a support ticket so someone can take a look at what's going on from the server side of things. Don't forget to post the ticket # in this thread so he can take a look at the screenshots you submit. Thanks!

Jane
Dropbox Staff
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[Note: As this thread is monitored by Frank_S, I’ve made sure to gather all replies under this discussion, so as to shift our attention here. 
 
If there any any open tickets I could check internally, please include them in your reply here & I’ll make sure I’ll check on progress as soon as possible. Thanks & I’m looking forward to hearing back from you! ]

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Brownd
Explorer | Level 3
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For me, time stamps are a few hours behind on Word docs, at least when platform = Windows 7 and application = MS Word 365. (I haven't noticed yet whether it happens for Word docs when working on Mac OS X El Capitan.) FWIW, the time stamp is wrong on Dropbox.com, but not when I check the same doc on my Mac's Dropbox application, the time stamp is correct.

apraetor
Super User alumni
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@Brownd Have you checked your timezone at https://www.dropbox.com/account? 

Frank_S
Dropbox Staff
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Hey all, 

To follow up on this one, we were able to reproduce problems late last week where files uploaded to Dropbox via the website have the wrong modified date/time. This doesn't appear to be affecting files uploaded via our desktop application, only the website. Our engineering team are currently working on a fix to this issue, and I'll loop back here once the fix is out.  

Thanks for reporting this, and apologies for the inconvenience caused!

Frank

Booktown
New member | Level 2
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Using DropBox on Win 10, from Melbourne, Aust (GMT + 11) via Firefox - system settings in OS are correct, but files in DropBox have save times 11hours in future? I've also tried resetting Time Zone options in Settings, no difference.

Frank_S
Dropbox Staff
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Hi all,

 

The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!

 

Regards,

Frank

Brownd
Explorer | Level 3
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My time stamps are now closer to accurate: instead of being 4 hours behind, they are now 1 hour ahead (e.g., doc saved at 5:30pm is stamped 6:30pm).

The problem seems to be my 'automatic time zone' setting is GMT -4:00, but I'm on the US east coast, which is GMT -5:00. (I could turn off automatic time zone and set it for GMT-5:00, but then I'd have to remember to change it when I travel. I see no way to correct the automatic-zone setting.)

Need more support?