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Level 2

Updated files but not showing up on my other computer

Hello! I changed a bunch of files and folders in Dropbox on my computer just to clean it up a bit. However, when I try to access it online or from another computer it is showing up how it was this morning before I organized everything. This has never been an issue before. What is going on?

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Super User II

Re: Updated files but not showing up on my other computer

Is Dropbox running?

If so what does it say when you mouse over its icon on your status bar?

 


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Super User II

Re: Updated files but not showing up on my other computer

Is Dropbox running?

If so what does it say when you mouse over its icon on your status bar?

 


PenguinPenguin - Penguin - Penguin - Penguin


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Level 2

Re: Updated files but not showing up on my other computer

SHEESH!!! It was not even running. I didn't notice the icon missing from the task bar. **palm to forehead** THANK YOU!

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Level 2

Re: Updated files but not showing up on my other computer

EXCEPT my DB IS running and I cannot see changed the files on my computer - what is shown online is accurate but does not match my computer! Another member changed the files and I was the original owner but every member can edit...
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Level 2

Re: Updated files but not showing up on my other computer

I have the same problem. When I hover over Dropbox it says it is updated

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Dropboxer

Re: Updated files but not showing up on my other computer

Hey @pweaver1 & @mkbcab, welcome to our community! 

Sorry for the getting here late 😕. Are you still experiencing this? 

If files in your account online and local Dropbox folder aren’t matching, the issue has to do with syncing
  • make sure Dropbox is running, and that you see the Dropbox icon in your system tray/menu bar
    • hovering on this icon, you should see Up to date when it’s all synced up 
  • make sure you’re signed in to the right Dropbox account
    • sometimes, when we have more than one account, it’s possible that we’ve signed in to the other one
  • make sure you’re using the latest stable version of our desktop app
    • using a beta (denoted by a xx.3.xx, instead of the xx.4.xx) can cause syncing issues, among other things
  • make sure your device’s operating system is updated
  • check for incompatible characters, long file paths, and referenced files as discussed here 
    • you can use our online file checker too
Check on these things and let me know when you can. 
Thanks!



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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Level 2

Re: Updated files but not showing up on my other computer

This was super helpful, thanks!! On my Mac, I can use "/ " in file names, so I could see files online and on my desktop that my PC mates couldn't see on their desktops. Changed / to a _ and all was well. Thanks very much! 

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