cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues - updated July 19th see more

Updated files but not showing up on my other computer

SOLVED
Go to solution
1,059 Views
6 Comments
2 Kudos
Level 2

Updated files but not showing up on my other computer

Hello! I changed a bunch of files and folders in Dropbox on my computer just to clean it up a bit. However, when I try to access it online or from another computer it is showing up how it was this morning before I organized everything. This has never been an issue before. What is going on?

1 Accepted solution

Accepted Solutions
Highlighted
Solution
Super User II

Re: Updated files but not showing up on my other computer

Is Dropbox running?

If so what does it say when you mouse over its icon on your status bar?

 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

6 Replies
Highlighted
Solution
Super User II

Re: Updated files but not showing up on my other computer

Is Dropbox running?

If so what does it say when you mouse over its icon on your status bar?

 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Level 2

Re: Updated files but not showing up on my other computer

SHEESH!!! It was not even running. I didn't notice the icon missing from the task bar. **palm to forehead** THANK YOU!

Level 2

Re: Updated files but not showing up on my other computer

EXCEPT my DB IS running and I cannot see changed the files on my computer - what is shown online is accurate but does not match my computer! Another member changed the files and I was the original owner but every member can edit...
Level 2

Re: Updated files but not showing up on my other computer

I have the same problem. When I hover over Dropbox it says it is updated

Dropboxer

Re: Updated files but not showing up on my other computer

Hey @pweaver1 & @mkbcab, welcome to our community! 

Sorry for the getting here late 😕. Are you still experiencing this? 

If files in your account online and local Dropbox folder aren’t matching, the issue has to do with syncing
  • make sure Dropbox is running, and that you see the Dropbox icon in your system tray/menu bar
    • hovering on this icon, you should see Up to date when it’s all synced up 
  • make sure you’re signed in to the right Dropbox account
    • sometimes, when we have more than one account, it’s possible that we’ve signed in to the other one
  • make sure you’re using the latest stable version of our desktop app
    • using a beta (denoted by a xx.3.xx, instead of the xx.4.xx) can cause syncing issues, among other things
  • make sure your device’s operating system is updated
  • check for incompatible characters, long file paths, and referenced files as discussed here 
    • you can use our online file checker too
Check on these things and let me know when you can. 
Thanks!



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Level 2

Re: Updated files but not showing up on my other computer

This was super helpful, thanks!! On my Mac, I can use "/ " in file names, so I could see files online and on my desktop that my PC mates couldn't see on their desktops. Changed / to a _ and all was well. Thanks very much! 

Still stuck? Contact Support directly, or ask a question on the community.
Still stuck?
Top Contributors
Rich 4933
Mark 3902
Jane 1121
Greg K. 830
Tom_M 886