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Where is the “refresh icon” to get rid of yellow circle exclamation IOS?

Level 5

I have some files designated to be available offline. When I access them when Online there is a yellow circle exclamation mark. Dropbox help says I need to click refresh icon. But where and how? I have the pro version. Last time I checked the files are not available offline. Dropbox is supposed to do one thing but it doesn’t: sync my files.

 

3 Replies

Re: Where is the “refresh icon” to get rid of yellow circle exclamation IOS?

Dropboxer
Hey there @Graybell,
 
So to refresh the page on iOS you will need to drag the screen downwards. If you still see the yellow notification, can you please try clearing the cache on your mobile Dropbox app with these steps:
 
  1. Navigate to the “Personal” tab
  2. Tap the gear icon in the upper-left corner of the screen
  3. Select “Clear Cache”
If you try to open the file again now, does it allow the app to update the offline file?
 
Let me know how it goes - Thanks!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Where is the “refresh icon” to get rid of yellow circle exclamation IOS?

Level 5

Thank you! I was able to solve the problem by logging out of Dropbox and logging back in. I did have to reset which files were available off line, but that's working now.

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Re: Where is the “refresh icon” to get rid of yellow circle exclamation IOS?

Dropboxer
 
Thanks for the update letting us know what worked for you! Feel free to ping me here if you have any recurring issues with this.
 
Have a great day ahead - Thanks! 



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Where is the “refresh icon” to get rid of yellow circle exclamation IOS?
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