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Hi,
I have a Dropbox account with 2TB of which 6% is full right now. I am trying to copy a folder that only has a couple of GBs and I am getting this error message. What is wrong with the filename "IMG_4474.JPG"? I have copied folders with these type of filenames before and it worked perfectly. I am on a Macbook Pro with OS Mojave
C:\Users\YourName\My Documents\Dropbox\test.txt
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Your folder structure must be too long on the device you are copying it to.
So, shorten the directory names and it should work (note that error isnt a Dropbox one its one from OS Majave)
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Hi,
Thank you for your answer. I do not really understand what you mean, my folder names are very short. I tried to rename the folders and files but nothing seemed to help.
What did help, it seems, is to copy the folder from my external harddrive to my laptop first. And then from my laptop to my Dropbox folder. Very odd, especially given the error message that I was getting, which was not explanatory to the problem I seem to be having.
Could you note this and find out what exactly is going wrong here, so other users will not be facing this problem?
Thank you
C:\Users\YourName\My Documents\Dropbox\test.txt
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi all,
I am experiencing the same issue. I am unable to open files with "long" names - which is ridiculous because I used to be able to. The file names on the files I have are typically less than 20 characters, but it won't save the file unless it is under 10-11 characters. I am working with work files which can sometimes consist of 20-50 character long file names and don't have the time to consistently save things to my physical hard drive, then drag and drop every time into DB. Another issue is that I am unable to open the long named files from the DB folder. I have to copy and paste it onto my Desktop in order to open these "long name" PDFs. Otherwise, it sends me an error message.
Please help sort of this issue and provide me with a solution.
-Lina
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I had this problem, it happened after I upgraded to my OS to mojave and realized I needed to reinstalled the desktop app/ update dropbox. I had to copy files from my back up that didnt get synced that were recently added to local on my desktop dropbox. The files wouldnt copy becuase of the name character error (some which were very short actually) and already existed on my dropbox- I was needing to replace large folders
The work around was that I copied the files local then uploaded the folder via online rather then drag onto the desktop, but not super ideal for folders with very large files depending on internet connection.
You can try using this program LongPathTool. This will help you with the issue regarding name too long. Thank you.
I would suggest you to try using this program LongPathTool. This will help you with the issue regarding name too long. It helped me alot.
Thank you thank you thank you. This was driving me crazy. Your advice to copy the file to local drive worked v well.
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