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Known issues - updated Aug 14th see more

Syncing and uploads

Keep your files in sync on all your devices. Access them anywhere.

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Dropbox client warns me that it'll stop syncing in Nov, why?

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Last modified by Stephen S.15 22m ago
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Last modified by agapegsr 8 hours ago
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Last modified by 12 hours ago
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Virtual Machine running Office Excel

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Last modified by twinengine 17 hours ago
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Future Support for Linux?

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Last modified by 17 hours ago
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connecting

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Last modified by kenka yesterday
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Last modified by theislandergirl yesterday
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Last modified by snorky22 yesterday
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Migrating to a new Dropbox account

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Does Dropbox have to sync the camera archive?

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Last modified by Boxman yesterday
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Last modified by Lissa_V_Young yesterday
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Last modified by yesterday
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15Views
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Last modified by Friday
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Downloading a folder doesn't work

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Last modified by Friday
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Logic for file deletion

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Last modified by Clayton B.6 Friday
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Last modified by Friday
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414Views
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Backup solution for smart-sync files

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Last modified by Elixir Thursday
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24Views
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Can't delete node_modules folders

Dropbox Staff Reply
Last modified by Clayton B.6 Thursday
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Syncing from App to Dropbox.com

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Last modified by Thursday
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Last modified by Thursday
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symlinks stopped syncing

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Last modified by Ian W.28 Thursday
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Posts
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Dropbox client warns me that it'll stop syncing in Nov, why?

Dropbox Staff Reply Community Expert Reply
Last modified by Stephen S.15 22m ago
73295Views
545Replies
597Views
5Replies
Last modified by Lissa_V_Young yesterday
64Views
3Replies
Last modified by Friday
108Views
10Replies

Downloading a folder doesn't work

Dropbox Staff Reply Community Expert Reply
Last modified by Friday
2347Views
34Replies

Logic for file deletion

Dropbox Staff Reply
Last modified by Clayton B.6 Friday
60Views
2Replies

symlinks stopped syncing

Community Expert Reply
Last modified by Ian W.28 Thursday
132Views
9Replies
Last modified by 4llan Wednesday
599Views
78Replies
Last modified by mikehende Wednesday
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12Replies
Last modified by Wednesday
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Last modified by Tuesday
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Last modified by Tuesday
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Last modified by fsstf Tuesday
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743Views
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Last modified by SIGH Monday
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Questions about backing up folders

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Last modified by Monday
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Last modified by Sunday
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Last modified by Mark_in_Texas a week ago
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Last modified by a week ago
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Last modified by a week ago
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62Views
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Last modified by TanyaMF 2 weeks ago
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Last modified by AnnieE 2 weeks ago
774Views
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Constant syncing and indexiing, repeating

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Last modified by 2 weeks ago
167Views
12Replies

Files won't sync between computers

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Last modified by tunw9086 2 weeks ago
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9Replies

Why is sync so slow on iPhone?

Dropbox Staff Reply
Last modified by 2 weeks ago
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Dropbox for on-line data storage?

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Last modified by 2 weeks ago
71Views
3Replies

Lost 100 images while on my Dropbox Business account

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Last modified by 2 weeks ago
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5Replies
Posts
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3Views
0Replies
Last modified by agapegsr 8 hours ago
5Views
0Replies
Last modified by 12 hours ago
27Views
3Replies
5Views
0Replies

Virtual Machine running Office Excel

Community Expert Reply
Last modified by twinengine 17 hours ago
41Views
4Replies

Future Support for Linux?

Community Expert Reply
Last modified by 17 hours ago
26Views
1Replies

connecting

Community Expert Reply
Last modified by kenka yesterday
26Views
2Replies
Last modified by theislandergirl yesterday
64Views
8Replies
Last modified by snorky22 yesterday
561Views
2Replies

Migrating to a new Dropbox account

Community Expert Reply
Last modified by yesterday
19Views
1Replies

Does Dropbox have to sync the camera archive?

Dropbox Staff Reply Community Expert Reply
Last modified by Boxman yesterday
73Views
6Replies
Last modified by yesterday
27Views
2Replies
15Views
1Replies
Last modified by Friday
49Views
5Replies
Last modified by Friday
28Views
1Replies
Last modified by Friday
26Views
1Replies
414Views
10Replies

Backup solution for smart-sync files

Dropbox Staff Reply Community Expert Reply
Last modified by Elixir Thursday
62Views
4Replies
24Views
1Replies

Can't delete node_modules folders

Dropbox Staff Reply
Last modified by Clayton B.6 Thursday
102Views
2Replies

Syncing from App to Dropbox.com

Dropbox Staff Reply Community Expert Reply
Last modified by Thursday
44Views
4Replies
Last modified by Thursday
74Views
5Replies
Last modified by Thursday
36Views
1Replies
847Views
24Replies
Last modified by Wednesday
28Views
1Replies
Last modified by Wednesday
30Views
1Replies
154Views
2Replies

How long does it take to sync?

Community Expert Reply
Last modified by Wednesday
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I'm unable to load file previews on my desktop.

Dropbox Staff Reply Community Expert Reply
Last modified by Wednesday
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Last modified by Tuesday
37Views
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Files in my account aren’t syncing to other devices

  1. Is Dropbox running?
  2. Are you online?
    • Are you signed in to the same Dropbox account on all of your devices? Learn more.
  3. Is there a problem with your file names?
  4. Does your device have enough available space? Does Dropbox?
  5. Did you enable selective sync?

If you’ve checked each of the items above and you’re still having sync problems, try the following:

  1. Quit the Dropbox desktop app and relaunch it.
  2. Unlink and relink your computer.

Files in a shared folder aren’t syncing

  1. Check that you have access to the shared folder.
    1. Sign in to dropbox.com and visit the sharing page.
    2. If the folder appears under Folders in your Dropbox, move on to step 2.
    3. If the folder doesn't appears under Folders in your Dropbox, find the folder, and then click Add.
  2. Check that the person you are sharing the folder with is a member of the folder.
    1. Sign in to dropbox.com and visit the sharing page.
    2. Click the folder.
    3. Check the banner showing the members of the folder.
  3. Check that each person has access to the folder.
    1. Sign in to dropbox.com and visit the sharing page.
    2. If the folder appears under Folders in your Dropbox, move on to step 2.
    3. If the folder doesn't appears under Folders in your Dropbox, find the folder, and then click Add.
  4. If you’ve tried all of the above and you’re still having trouble, contact Dropbox support.

Files aren’t uploading

If you get an error message when uploading files to dropbox.com, try the following:

Seeing a red X when uploading files? Learn more.

Sync is taking too long

  1. Click the Dropbox icon from the system tray or menu bar..
  2. Click the gear icon.
  3. Select Preferences...
  4. Click Network.
  5. Click Change Settings...
  6. Manually adjust bandwidth settings:
    1. Select the radio button beside Limit to, and enter the rates you prefer.
    2. Rates are set in kilobytes per second.
    3. For the fastest rate possible, select the radio button beside Don't limit.
Notes:
  • The first time you sync a file takes the most bandwidth; succeeding syncs will not take as long.
  • Transfer speeds depend upon how quickly your computer can process and compress the components of the files.
  • You can also check your connection speed through your internet service provider (ISP) and local network.
    • Keep in mind that the actual sync speed you see may not match these speeds directly as we are including the hash, compression, and encryption process in our aggregate kB/s speed.

Syncing and uploads

Keep your files in sync on all your devices. Access them anywhere.

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