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Known issues - updated June 18th see more

Syncing and uploads

Keep your files in sync on all your devices. Access them anywhere.

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Sony Alpha a6000 - Unable To Upload Videos to Dropbox

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Weird folder update situation

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Unable to sync files

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How does syncing work

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trouble uploading on MacBook Pro

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I am unable to open my .trm files.

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Last modified by kokubund yesterday
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OnlineOnly seems to always make a MixedState folder.

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Alias

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Stop renaming Sketchbook files

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uploading folders

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My Camera Uploads folder is too full

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Smart Sync issue

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camera uploads not uploading photos shared to me

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62Views
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Remaining Time Loop on Upload

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Last modified by Hüseyin P. Friday
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Last modified by Methuselah Thursday
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Mac forces smart sync activity that I don't want

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Last modified by jeremy b.25 Thursday
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15Replies
Posts
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Last modified by ricbram 2 hours ago
226Views
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Sony Alpha a6000 - Unable To Upload Videos to Dropbox

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Last modified by 6 hours ago
40Views
3Replies

trouble uploading on MacBook Pro

Dropbox Staff Reply
Last modified by 20 hours ago
65Views
3Replies
Last modified by yesterday
50Views
3Replies
27Views
1Replies

Stop renaming Sketchbook files

Dropbox Staff Reply Community Expert Reply
Last modified by SubnetMask Saturday
549Views
8Replies
Last modified by PZiedr Saturday
266Views
6Replies

uploading folders

Community Expert Reply
Last modified by Saturday
53Views
3Replies

My Camera Uploads folder is too full

Community Expert Reply
Last modified by brit19 Saturday
621Views
5Replies

camera uploads not uploading photos shared to me

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Last modified by Friday
61Views
5Replies
62Views
2Replies

Remaining Time Loop on Upload

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Last modified by Hüseyin P. Friday
220Views
7Replies
Last modified by jeremy b.25 Thursday
74Views
15Replies
Last modified by Whatchamacallit Thursday
1302Views
13Replies

New Zip File Behavior?

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Last modified by Justin P.2 Thursday
390Views
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Dropbox not syncing certain files

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Last modified by Thursday
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Smart Sync not working

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Uploading Photo Folder

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Is there an option to use Dropbox as a mounted cloud drive?

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Last modified by stevenriz Wednesday
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Uploaded 0 of 3 files - 3 errors

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Last modified by Alaa_Salem a week ago
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Last modified by radolf a week ago
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Mount Dropbox as external device

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Last modified by vfmclub a week ago
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Last modified by a week ago
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Syncing between 2 computers

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Using Dropbox for files in Office 365

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Last modified by a week ago
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Last modified by cagey a week ago
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iOS 11 iPad pro make folders available offline

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Last modified by vptfoster a week ago
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Last modified by 2 weeks ago
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Posts
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6Views
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Weird folder update situation

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Last modified by 8 hours ago
26Views
2Replies
10Views
0Replies

Unable to sync files

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Last modified by 10 hours ago
37Views
1Replies

How does syncing work

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Last modified by 10 hours ago
21Views
2Replies
Last modified by yesterday
42Views
2Replies

I am unable to open my .trm files.

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
31Views
2Replies
Last modified by kokubund yesterday
36Views
3Replies
Last modified by yesterday
24Views
1Replies

OnlineOnly seems to always make a MixedState folder.

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
70Views
9Replies

Alias

Community Expert Reply
Last modified by Scotl Sunday
35Views
4Replies
30Views
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Last modified by Saturday
26Views
3Replies

Smart Sync issue

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Last modified by Friday
47Views
2Replies
Last modified by Elixir Friday
45Views
1Replies
Last modified by Methuselah Thursday
88Views
6Replies

Mac forces smart sync activity that I don't want

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Last modified by Thursday
111Views
8Replies

Why is Smart Sync is making files local on my machine?

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Last modified by Anton J. Thursday
88Views
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Continually backup EXTERNAL hard drive to dropbox

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Last modified by Thursday
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pictorial diagram of how dropbox sync works.

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Last modified by Elixir Thursday
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98Views
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Smart Sync / Dropbox taking up space!

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Last modified by Wednesday
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27Views
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Can't access dropbox

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Last modified by a week ago
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Problems with iCloud and Dropbox

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Last modified by a week ago
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Last modified by a week ago
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Last modified by Elixir a week ago
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Last modified by Tonio L. a week ago
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Prevent dropbox from renaming uploads, downloads

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Last modified by a week ago
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Files in my account aren’t syncing to other devices

  1. Is Dropbox running?
  2. Are you online?
    • Are you signed in to the same Dropbox account on all of your devices? Learn more.
  3. Is there a problem with your file names?
  4. Does your device have enough available space? Does Dropbox?
  5. Did you enable selective sync?

If you’ve checked each of the items above and you’re still having sync problems, try the following:

  1. Quit the Dropbox desktop app and relaunch it.
  2. Unlink and relink your computer.

Files in a shared folder aren’t syncing

  1. Check that you have access to the shared folder.
    1. Sign in to dropbox.com and visit the sharing page.
    2. If the folder appears under Folders in your Dropbox, move on to step 2.
    3. If the folder doesn't appears under Folders in your Dropbox, find the folder, and then click Add.
  2. Check that the person you are sharing the folder with is a member of the folder.
    1. Sign in to dropbox.com and visit the sharing page.
    2. Click the folder.
    3. Check the banner showing the members of the folder.
  3. Check that each person has access to the folder.
    1. Sign in to dropbox.com and visit the sharing page.
    2. If the folder appears under Folders in your Dropbox, move on to step 2.
    3. If the folder doesn't appears under Folders in your Dropbox, find the folder, and then click Add.
  4. If you’ve tried all of the above and you’re still having trouble, contact Dropbox support.

Files aren’t uploading

If you get an error message when uploading files to dropbox.com, try the following:

Seeing a red X when uploading files? Learn more.

Sync is taking too long

  1. Click the Dropbox icon from the system tray or menu bar..
  2. Click the gear icon.
  3. Select Preferences...
  4. Click Network.
  5. Click Change Settings...
  6. Manually adjust bandwidth settings:
    1. Select the radio button beside Limit to, and enter the rates you prefer.
    2. Rates are set in kilobytes per second.
    3. For the fastest rate possible, select the radio button beside Don't limit.
Notes:
  • The first time you sync a file takes the most bandwidth; succeeding syncs will not take as long.
  • Transfer speeds depend upon how quickly your computer can process and compress the components of the files.
  • You can also check your connection speed through your internet service provider (ISP) and local network.
    • Keep in mind that the actual sync speed you see may not match these speeds directly as we are including the hash, compression, and encryption process in our aggregate kB/s speed.

Syncing and uploads

Keep your files in sync on all your devices. Access them anywhere.

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