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couldn't save content Please check your internet connection and refresh the page

Level 3

Online ANYWHERE and I get the following error when trying to share from Safari is iOS10 "couldn't save content Please check your internet connection and refresh the page"

 

This hapens on any network.

 

iPad V5 32gb with AT@T

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13 Replies

Re: couldn't save content Please check your internet connection and refresh the page

Dropboxer
Hey Chad D.2, 

Can you see if this happens in other browsers, like Chrome or Firefox, and let me know? 

Thanks!



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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Re: couldn't save content Please check your internet connection and refresh the page

Level 3

It does NOT happen in Chrome. It appears Dropbox is not integrated with Firefox. I can use Chrome for the time being and am happy to help with any troubleshooting in Safari. Thanks for the suggestion.

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Re: couldn't save content Please check your internet connection and refresh the page

Level 3

Chrome is not integrated with Dropbox on the ipad as far as I can tell so the work around will not work. Furthermore, it apepars this ONLY happens with a PDF, not a simple website. So when i try to save a webpage to Dropbox it works fine but when I try to save a PDF it gives the error.

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Re: couldn't save content Please check your internet connection and refresh the page

Level 3

Allow me to complicate it more. If I choose the page with up arrow in the upper right corner, and select save to Dropbox I get the error. if I allow the "more" to pop up on the upper left corner, the save to Dropbox function works.

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Re: couldn't save content Please check your internet connection and refresh the page

Level 3
I experience exactly the same issue. In addition now with IOS 11 the “More” option is not available anymore and therefore if I use the arrow on the bottom of the screen I have always the issue.
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Re: couldn't save content Please check your internet connection and refresh the page

Dropboxer
Hey guys, just checking in with you. There have been some updates recently, both to our app and to iOS. Can you check to make sure that you’re updated to our latest stable version 36.4.22, and to iOS 11.0.3, and let me know how things work out? 
 
Thanks! 



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: couldn't save content Please check your internet connection and refresh the page

Level 2

I’ve been using an iPad Pro with iOS 11 and getting increasingly annoyed with not being able to save the contents of web  based pdf file to Dropbox due to ‘couldn’t save contents’ message.  In Safari, not Chrome, I found in the share menu (box with up arrow) a button called “Create PDF”.  I’m not sure if this is a feature of iOS 11 or something added from one othe numerous pdf apps I’ve tried, but in any event, by  using this button to create a pdf I am then able to go back to the share button and save to Dropbox without a problem.  

 

I suspect the cause of the problem could be the opened pdf document is reformatted for the screen and is not recognizable as a pdf when trying to be saved to Dropbox.  I’m sure someone else can determine that and correct for a future update.  

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Re: couldn't save content Please check your internet connection and refresh the page

Level 2
Did Dropbox ever resolve this issue? Pretty pathetic since I can save to files and everything else except Dropbox won’t recognize the pdf file in Safari in iOS 12. Kinda useless to have this app if I can’t save stuff to my account. Google drive is better. It works!
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Re: couldn't save content Please check your internet connection and refresh the page

Level 2
As a workaround copy to Dropbox works but not save to Dropbox. Painful but a temp solution till Dropbox can get its act together.
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