When I plug into my iPhone X with my computer (Windows 10) dropbox pops up a message ''Device is locked''
I tried all the ways that I read here in Dropbox support but nothing works .
I choosed ''I trust '' to my phone , I reinstalled dropbox in my computer, I opened the photos when I pluged the device and I changed the preferences in dropbox about asking me everytime about what to do with this device . What else can I do ?
Solved! Go to Solution.
Hey @DD2002 - welcome to the Dropbox Community and thanks for reaching out!
This specific message you are seeing "Device is locked" is generated by Apple for security reasons. As you already know, your device needs to be told to “Trust" the computer you are plugging into before Dropbox will be able to read any information from that device.
Follow the steps outlined here to make sure that your mobile device is trusted by your computer:
I understand you have already done this but we’ve found that it can take several attempts before the mobile device will fully register that you trust the computer, so you may need to try the steps above more than once to resolve this issue.
I hope this information helps and please let me know if this worked for you!
Did you like my answer? Hit the "Kudos" to let me know!
Found my post helpful? Feel free to 'Accept as Solution" below so other users can find it quickly!
Still Stuck? Contact our support team
Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!
I am now experiencing the same issues with my iPhone, trying to import my photos. I tried all the steps listed here, and still getting the "device is locked" popup, when the phone is trusted with the computer AND auto was reset... what more can I do? Can't find anything else on this subject beyond what has already been discussed. This is really frustrating.
Thanks for the help,