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When I plug into my iPhone X with my computer (Windows 10) dropbox pops up a message ''Device is locked''
I tried all the ways that I read here in Dropbox support but nothing works .
I choosed ''I trust '' to my phone , I reinstalled dropbox in my computer, I opened the photos when I pluged the device and I changed the preferences in dropbox about asking me everytime about what to do with this device . What else can I do ?
There is no, "change auto play," in any of the preferences I see.... (and I checked every tab)
If someone would pick up a phone instead of just sending articles, (like everyone else does), I wouldn't feel like $200.00 went down the drain.
If you're not seeingh this option at all I would suggest re-installing our software and try anew @davedallafior!
Let me know how it goes.
PS: Phone support is currently available to Admins on our Advanced or Enterprse plans - yet you can always log a ticket with our team if you like more account specific assistance here: https://www.dropbox.com/support
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I did that twice before I complained. Now pick up the phone!
it worked two times. Now it don't work anymore. 😞
I have the solution for my Iphone. Posted twice but it is always marked as spam and not on the forum. Sorry about that.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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