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i Phone X cannot import photos -device is locked

i Phone X cannot import photos -device is locked

DD2002
Explorer | Level 4
Go to solution

When I plug into my iPhone X with my computer (Windows 10)  dropbox pops up a message ''Device is locked'' 

I tried all the ways that I read here in Dropbox support but nothing works .

I choosed ''I trust '' to my phone , I reinstalled dropbox in my computer, I opened the photos when I pluged the device and I changed the preferences in dropbox about asking me everytime about what to do with this device . What else can I do ?

29 Replies 29

davedallafior
Explorer | Level 4
Go to solution

There is no, "change auto play," in any of the preferences I see.... (and I checked every tab)

 

If someone would pick up a phone instead of just sending articles, (like everyone else does), I wouldn't feel like $200.00 went down the drain.

Walter
Dropbox Staff
Go to solution

If you're not seeingh this option at all I would suggest re-installing our software and try anew @davedallafior!

 

Spoiler
To do this, follow the instructions below:
 
• Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
• Select "Preferences".
• In the window that appears, click on "Change AutoPlay Settings".
• In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
• Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.

Let me know how it goes.

PS: Phone support is currently available to Admins on our Advanced or Enterprse plans - yet you can always log a ticket with our team if you like more account specific assistance here: https://www.dropbox.com/support


Walter
Community Moderator @ Dropbox
dropbox.com/support


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davedallafior
Explorer | Level 4
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I did that twice before I complained. Now pick up the phone!

Wiel
Helpful | Level 5
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it worked two times. Now it don't  work anymore. 😞

 

Wiel
Helpful | Level 5
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  I have the solution for my Iphone. Posted twice but it is always marked as spam and not on the forum. Sorry about that.

1315
Explorer | Level 3
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Answer the phone- Oh, Dropbox doesn’t do that. Even if you’re a stockholder.

1315
Explorer | Level 3
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Does anyone want to see my $199 receipt paid to Dropbox that I paid to upgrade my account?

They don’t care-

1315
Explorer | Level 3
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Anyone notice how difficult it is to sign back into this forum?

I’m an IT guy, a shareholder, paid in advance, and all I get are regurgitated articles from an owners manual that are wrong/outdated? Really?

I demand a live person before I sell my stock, or worse yet, start quoting scripture.

1315
Explorer | Level 3
Go to solution
“Have a question?” Our Dropbox community is here to help you find an answer.”

BULL**bleep**-

1315
Explorer | Level 3
Go to solution
Someone else has a solution and you block it as Spam?

Is Dropbox part of the Clinton Foundation or just lazy liars?
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    Walter Dropbox Staff
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    howlymowly Explorer | Level 4
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