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slow deleting files on dropbox.com

Level 4

when i go into a folder with say 80 files (50mb files) and click to select them all and then delete it used to be instant.  Now it can take 30 seconds or more to delete 80 files from the website.  This has only happened in the past week.  Before this everything was instant.

Help!!!!!!!

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8 Replies

Re: slow deleting files on dropbox.com

Super User II

Have you tried another browser? 

Cleared local cache/cookies etc.? I've not seen anything on here which would hint at a Dropbox wide issue.


 


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Re: slow deleting files on dropbox.com

Level 4

this did not sovle the problem!!!!!!!!!!!!!

https://youtu.be/2Pau0uHx0Lc SLOW

Uploaded by mickspawn on 2019-02-04.
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Re: slow deleting files on dropbox.com

Level 4

Mark please advise

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Re: slow deleting files on dropbox.com

Dropboxer

Hey there (@mike1921), thanks a lot for the video of what this looks like on your end! As you’ve mentioned that this hasn’t improved, could you also let us know if that persists across browsers? Additionally, is there any chance you had noticed any delay in your network speed (i.e. in other websites)? Please let us know on this discussion & we’ll take it from there! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: slow deleting files on dropbox.com

Level 4

Jane thank you so much for reading this!  It does persist across all browsers.  Tried safari, firefox and chrome.  I can sit here for a whole minute just to delete 80 files where as before it was instant.

there has not been any delays in any other sites.  Everything working perfectly.  

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Re: slow deleting files on dropbox.com

Dropboxer
Thanks for your prompt message (@mike1921)! Following the additional details you’ve sent me here, I’ve made sure to run a search on our system, I’ve located your open support request & I’ve replied to you there, in order to look into the matter a bit more closely. 
 
Whenever you find some spare time, please check your inbox for my message & I’ll make sure to promptly follow-up with you asap. I hope that this is helpful to you & I’ll be awaiting your next reply via email!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: slow deleting files on dropbox.com

Level 2

Hi Jane,

I have the same isssue. We use dropbox to upload image files from our CCTV system, it used to take only minutes to delete a thousand or si files, now over past couple of months, when I haven't kept up to date with weekly deletions, its failing to delete and is taking me hours to clean them out... 4 camera folders and sometimes up to 4000 files per camera.

I don't have any option other than dropbox for the image upload storage in our CCTV setup.

Any advice appreciated.

Thanks

Steve

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Re: slow deleting files on dropbox.com

Level 4

unfortunately they wiped their hands of it and provided no follow up

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