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upload 1 .move file to Dropbox Folder Fail.

Level 3

I have one .mov file to upload to dropbox and I have plenty of space.  

It uploads and then fails and says to retry.  Nothing happens when I retry.

I can upload a single picture so the connection is fine.  The .mov is not that big.

Please advise,

Thanks,

 

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Re: upload 1 .move file to Dropbox Folder Fail.

Dropboxer

Hey there @dmcalvin2017, sorry to hear you're having issues with uploading your files.

Could you clarify if you're using the website to do this or the mobile app? If you're using the desktop application, could you share the exact status of the app on your computer? 

If you're using a web browser, have you tried another one (or an incognito window or even clearing your cache)? Do you get the same error? If you do, could you share a screenshot so we can have a better look into this?  

On a side note, does this persist if you rename the video file to something else? 

Keep me posted on your findings!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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upload 1 .move file to Dropbox Folder Fail.
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