Announcements
Known issues updated. Learn more

default

yes

32 bit version of Office not working with Dropbox add-in

Level 10
Does Dropbox add-in work with 32 bit version of Microsoft Excel? I have a user saying that he had to disable the Dropbox add-in for Excel else he couldn't open his files. 64 bit versions of Excel seem to work fine for others.
3 Replies

Re: 32 bit version of Office not working with Dropbox add-in

Dropboxer

Hello again @mxoh - thanks for posting that question here and also letting us know about the troubleshooting steps you've already taken. 

 

I don't see a reason why it shouldn't work with the 32bit version of Microsoft Excel. The best way to see into this issue would be to have the user directly contact us by submitting a ticket  providing all the information needed to troubleshoot this and probably some screenshots of the errors they get and steps to reproduce the issue. 

 

 

If there's anything I can do to help from my end in the meantime, do let me know. As you know, I'm always glad to help with your inquiries. 

 

Thank you. 

 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Highlighted

Re: 32 bit version of Office not working with Dropbox add-in

Level 10
@Walter Thanks for your response again! I just wanted confirmation that 32 bit is not the issue. Will ask the user to contact Dropbox Support then if the add-in is an important feature for him.
Reply
Loading...

Re: 32 bit version of Office not working with Dropbox add-in

Dropboxer

Thanks for that and please keep me posted @mxoh!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

32 bit version of Office not working with Dropbox add-in
1,019 Views
3 Replies
2 Likes
Solved! : See solution