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I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
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You could have her check her spam folder as well since you're sure about the email address you use @BMCBret!
Keep us posted!
Walter
Community Moderator @ Dropbox
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Items checked: Spam folder / Deleted items / Corporate firewall blacklist
This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.
The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.
Thanks everyone.
Thanks for keeping us in the loop and posting your workaround as well @BMCBret - sorry you had to go through all this. Glad to hear you managed to resolve this in the end though. Should you ever stumble upon an issue as such, log a ticket with our team to have this investigated if needed.
Happy Monday!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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We are also having this problem today and invitation email is not coming through, have checked junk and spam several times and sent invite a couple of times, tried sending to different email address and so no luck.
Please advise
Seema
New Member Invite not being received, have checked spam junk folders and tried inviting using personal email still no luck, please advise
Thanks
Seema
Hello Seema; I'm sorry to hear you're having issues with onboarding a member onto your team.
As this pertains to account specific information, I've just sent you a message to your Dropbox associated email address so we can work on this internally (thus avoiding to disclose any sensitive information).
Take a look at your inbox and we'll pick this up from there.
Thanks in advance @Shassan!
@Mark: Thanks for helping keep our Community neat
Walter
Community Moderator @ Dropbox
dropbox.com/support
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We have the same problem. Invited a new member but the email never arrives.
Hey @VBICT, welcome to the Dropbox Community!
If you're trying to invite the user to a Business team and you're the team admin, you can try sending the invitation once more by:
From there, ask the user to check their spam and filtered email.
Also, check if there's a proxy, VPN, firewall, security app, or even ISP/router that could be hindering traffic to these Dropbox domains?
Let us know of any updates!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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