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Adding Business Account to Desktop App (Mac)

New member | Level 2

My desktop app is already linked to my Personal account. I have a new Business account that is connected online. I am having trouble adding the Business account to the desktop app and seeing my folders there. When I go to Dropbox > Preferences > Account, my Personal account is shown. The only option is "Unlink this Dropbox." I am not seeing the Business account as an option to add. Both are showing up online. I have quit out of the app a couple of times and re-opened with no change. Any ideas what is going on?

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Re: Adding Business Account to Desktop App (Mac)

Dropboxer

Hi @afmilmoe - welcome to our Community!

I'm sorry to hear you're having issues with connecting your two accounts via the desktop application on your computer. Let's have a look into this now.  

As you've already connected your personal account and work account, we'll need to make sure that your app is up-to-date.  

If you've made sure you're running the most recent stable version of our desktop app and still don't get the option to connect your second account, you might need to re-install our app on the affected machine. 

When that's been taken care of, please follow these steps: 

  1. Click the Dropbox icon in your system tray/menu bar.
  2. Click your profile picture or initials and select Preferences... from the menu.
  3. Select the Account tab.
  4. If you already signed in to your work account, select the Personal tab. Or, if you already signed in to your personal account, select the tab with your company's name.
  5. Click the Link button.
  6. Enter the password for your second account.

If you're still unable to see the button to link your other account, please send me a screenshot so I can investigate further.

In the meantime, you could try unlinking your personal account from the desktop app, then link your work one and then try to connect them following the steps I mentioned above.

In any case, please keep me posted!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Adding Business Account to Desktop App (Mac)
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