Showing results for 
Search instead for 
Did you mean: 
Do you have an idea for Dropbox Paper? Share it with us here!




Business account re-activation

Explorer | Level 3

Dear Sir, Madam,

I am trying to re-activate our Business account which has been downgraded weeks ago, but I cannot get a meaningful response from Dropbox Support (Ticket #840460smiling face with sunglasses. We use the account to store and exchange data between members of our university research group, and not being able to upload new files is quite disruptive for our work. The main reason our Accounts Payment Dept couldn’t pay earlier was that it took Dropbox two months to send us an invoice, which we need before any payment can be authorised.

In any case, my university paid the invoice more than a week ago, but I have been unable to contact anybody at Dropbox who could confirm our payment and reinstate the account. Whom do I contact? I need a response better than:

I will be escalating this to them immediately in order for them to resolve this for you as soon as possible.

Best wishes,



1 Reply

Re: Business account re-activation

Hey @kcl2, sorry to hear about the frustration caused, I understand that you need some immediate assistance at the moment. 
As I’d like to help you on this pressing matter as much as possible, I’ve located your last ticket on our system & I’ve prioritized your request internally. I can see on my end that it’s in our specialized technicians’ inbox, so you may expect an update from them soon on that correspondence.
I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way, so as to check back with you asap. Thanks for bearing with us while our team is investigating. 


Community Moderator @ Dropbox


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.

Learn more about using the Community by reading our Community Guidelines.

Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Business account re-activation
1 Reply
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post