cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Do you have an idea for Dropbox Paper? Share it with us here!

default

yes

Can't create Team folders. I don't have a team folder tab.

Advanced Collaborator | Level 14

Hello

Let's say that you are a Team Admin with the Standard Plan.

However, you can only see the "Locked files" tab on the Content<Admin Consol.

There is no  "Team Folders" or the "Archive" tab on the page. Therefore, he can't create any team folders. 

Could you please tell me why this happens? This is a question from one of my Dropbox course participants.

Thanks!

Tags (1)
4 Replies

Re: Can't create team folders

Dropboxer

Hello @jazzmeg1!. grinning face with smiling eyes

Glad to assist you! 

Did this account have a Team folder tab up to a point? thinking face Is this the first time you are accessing this account?

I understand that you see this in the Admin console of this account. 

kZUMew_DqYYhncklkGL73Q.png

Am I right? 

If this is the case, team folders can be created directly from the files page. Everything that is not in the purple folder, is practically a Team folder because all the members can see it.  

Here is all the info you need for this new Business structure. 

Get back to me with all your questions. 

Cheers!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Can't create team folders

Advanced Collaborator | Level 14

Hi Fiona,

So in this case, this person is likely to have the "team space" instead of the regular account. I don't have a team space so it is hard for me to understand how it works, but what you are saying is:

With the team space,  team admins can create team folders only from the "file" page instead of the "content" page in the admin console.

Is that correct?

Reply
Loading...

Re: Can't create team folders

Dropboxer

Correct! slightly smiling face White check mark


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...

Re: Can't create team folders

Advanced Collaborator | Level 14

Thank you!!

 

Reply
Loading...
Business Admins Support

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi there,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Can't create Team folders. I don't have a team folder tab.
303 Views
4 Replies
1 Like
Solved! : See solution
Looking for Dropbox Paper users
Do you use Dropbox Paper?

If so, we're starting a design feedback group and we'd love for you to be a part of it. We have paid feedback opportunities - both in person and remotely - for English speaking users based in the US.

Interested? Take the short survey to let us know.

Take the survey
Who's talking
Top contributors to this post