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Can't see group to share file with

New member | Level 2

I am a member of a group, and I am trying to share files to it but  the group doesn't appear in the drop down when I search for it once clicking the share button. Does that mean that the admin needs to change my access to "can edit" that's the only thing I can think of?

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Re: Can't see group to share file with

Dropboxer

Hi @est_sunshine, I hope you had a good weekend!

Just to get a better idea of the situation, can you let me know if this is a folder that's owned by the team, or by someone outside of the team? 

Is the folder currently within your personal files, or within a team folder?

Just as a first troubleshooting step, can you try using another web browser to see if there's a difference in the behaviour? Or even an incognito/private browsing window?

It could be due to having view rights, but I'd like to cover all the bases here since it seems a little strange that you can use the search bar if permission to share was blocked for you.

Let me know and we'll take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can't see group to share file with

Dropboxer

Hello @est_sunshine!

I understand that we need to add a group to your shared folder.

Any team member can share a folder with any group in the team space, even a group you aren’t a member of.  For this to be done successfully, you need to have edit rights to share this folder, as you correctly mentioned. 

books All about sharing permissions.

If you do have edit rights, but the folder in question is not owned by you and it appears in your purple folder and not in the shared workspace, you cannot use the group there. This is because the owner only chose to share this with you and not with the team. So the system doesn't allow you to add the group.download.png

Let me know if you managed to add the group to your folders. I'd be glad to answer any additional questions you might have.

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Can't see group to share file with
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