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Can you help downgrade my account so I don't pay any more?

New member | Level 2

I do not want to pay $9.99/ month anymore. I just deleted a ton of items in my Dropbox. Can I start using it for free again? If not, my boss wants us to switch to another provider

3 Replies

Re: Dropbox payments

Super User II

Yes, you can downgrade back to a Basic (i.e. free) account. Refer to the following help article for information on how to do that.



Know that when you downgrade an account you're just cancelling the automatic monthly/yearly renewal. Your account won't go back to Basic right away. You'll keep your current account benefits until the end of your current billing cycle, at which time your account will be downgraded back to Basic.


Re: Dropbox payments



Hi Jessekussack, welcome to Dropbox Community!


As @Rich accurately mentions you can follow the steps here on how to cancel your current subscription if you wish to, or you could you raise a ticket with our team here and help you with your inquiry. 


Additionally, in case you upgraded your Dropbox account via the app on your phone, your subscription is administered by the app store platform, not by Dropbox.


Therefore, we cannot cancel your subscription on our side and need to ask you to also cancel the recurring payment in the app platform by following the steps here. And for Apple purchases, follow the steps here.


Let me know if you need anything further! 

Moderator @ Dropbox

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Re: Dropbox payments

Super User
Yes, you can. Probably, this article is helpful for you
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Can you help downgrade my account so I don't pay any more?
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